{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Contact us","siteUrl":"https://docs.peachfinance.com","description":"API and product documentation for Peach Finance, a lending-as-a-service platform.","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"contact-us","__idx":0},"children":["Contact us"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The Contact us page provides your lender's support contact information, business hours, and a live chat option when available. 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It is separate from your loan detail views."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["All information on this page is configured by your lender and may include loan-type-specific overrides — for example, your lender may show a different support phone number or department depending on which loan you are viewing."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"department-and-business-hours","__idx":2},"children":["Department and business hours"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The page displays your lender's support department name and the timezone for all listed hours (for example, \"All times are in Eastern Standard Time (EST)\")."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Below the department name, a day-by-day schedule shows the hours the support team is available. 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Any combination of the following may appear:"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"live-chat","__idx":4},"children":["Live chat"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["A ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Chat with us"]}," link appears when all of the following conditions are met:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Your lender has enabled inbound web chat."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["The support team is currently within business hours."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["You are viewing the page on a desktop device (chat is not available on mobile)."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Select ",{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Chat with us"]}," to open a chat window. If the support team is outside business hours, the link is disabled."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"phone","__idx":5},"children":["Phone"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Your lender's support phone number appears as a clickable link. Select it to initiate a call from your device."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"email","__idx":6},"children":["Email"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Your lender's support email address appears as a clickable link. Select it to open your email client with the address pre-filled."]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":3,"id":"mailing-address","__idx":7},"children":["Mailing address"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Your lender's physical mailing address appears when one has been configured. 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