{"items":[{"type":"group","label":"Getting Started","items":[{"type":"link","fsPath":"getting-started/index.md","metadata":{"type":"markdown"},"label":"Platform Overview","link":"/getting-started","routeSlug":"/getting-started"},{"type":"link","fsPath":"getting-started/core-concepts.md","metadata":{"type":"markdown"},"label":"Core Concepts","link":"/getting-started/core-concepts","routeSlug":"/getting-started/core-concepts"},{"type":"link","fsPath":"getting-started/implementation-roadmap.md","metadata":{"type":"markdown"},"label":"Implementation roadmap","link":"/getting-started/implementation-roadmap","routeSlug":"/getting-started/implementation-roadmap"},{"type":"separator","label":"Set up access"},{"type":"link","fsPath":"getting-started/credentials-and-access.md","metadata":{"type":"markdown"},"label":"Credentials and access","link":"/getting-started/credentials-and-access","routeSlug":"/getting-started/credentials-and-access"},{"type":"link","fsPath":"getting-started/portals-and-environments.md","metadata":{"type":"markdown"},"label":"Portals and environments","link":"/getting-started/portals-and-environments","routeSlug":"/getting-started/portals-and-environments"},{"type":"link","fsPath":"getting-started/sandbox-and-test-data.md","metadata":{"type":"markdown"},"label":"Sandbox and test data","link":"/getting-started/sandbox-and-test-data","routeSlug":"/getting-started/sandbox-and-test-data"},{"type":"separator","label":"Build your integration"},{"type":"group","label":"Onboarding use cases","items":[{"type":"link","fsPath":"getting-started/use-cases/onboard-installment-loan.md","metadata":{"type":"markdown"},"label":"Onboard an installment loan","link":"/getting-started/use-cases/onboard-installment-loan","routeSlug":"/getting-started/use-cases/onboard-installment-loan"},{"type":"link","fsPath":"getting-started/use-cases/onboard-loc.md","metadata":{"type":"markdown"},"label":"Onboard a line of credit","link":"/getting-started/use-cases/onboard-loc","routeSlug":"/getting-started/use-cases/onboard-loc"}]}]},{"type":"group","label":"Borrowers","items":[{"type":"link","fsPath":"borrowers/index.md","metadata":{"type":"markdown"},"label":"Borrowers","link":"/borrowers","routeSlug":"/borrowers"},{"type":"link","fsPath":"borrowers/quickstart.md","metadata":{"type":"markdown"},"label":"Borrower Quickstart Guide","link":"/borrowers/quickstart","routeSlug":"/borrowers/quickstart"},{"type":"link","fsPath":"borrowers/contact-information.md","metadata":{"type":"markdown"},"label":"Contact Information Management Guide","link":"/borrowers/contact-information","routeSlug":"/borrowers/contact-information"},{"type":"link","fsPath":"borrowers/identities.md","metadata":{"type":"markdown"},"label":"Managing Borrower Identities","link":"/borrowers/identities","routeSlug":"/borrowers/identities"},{"type":"link","fsPath":"borrowers/payment-instruments.md","metadata":{"type":"markdown"},"label":"Payment Instrument Setup","link":"/borrowers/payment-instruments","routeSlug":"/borrowers/payment-instruments"}]},{"type":"group","label":"Loan Lifecycle","items":[{"type":"link","fsPath":"loan-lifecycle/index.md","metadata":{"type":"markdown"},"label":"Loan Lifecycle","link":"/loan-lifecycle","routeSlug":"/loan-lifecycle"},{"type":"link","fsPath":"loan-lifecycle/quickstart.md","metadata":{"type":"markdown"},"label":"Loan Management Quickstart","link":"/loan-lifecycle/quickstart","routeSlug":"/loan-lifecycle/quickstart"},{"type":"link","fsPath":"loan-lifecycle/amortization-utility.md","metadata":{"type":"markdown"},"label":"Amortization utility","link":"/loan-lifecycle/amortization-utility","routeSlug":"/loan-lifecycle/amortization-utility"},{"type":"link","fsPath":"loan-lifecycle/create-loc.md","metadata":{"type":"markdown"},"label":"Line of Credit Management","link":"/loan-lifecycle/create-loc","routeSlug":"/loan-lifecycle/create-loc"},{"type":"link","fsPath":"credit-cards/how-cards-are-modeled.md","metadata":{"type":"markdown"},"label":"How cards are modeled","link":"/credit-cards/how-cards-are-modeled","routeSlug":"/credit-cards/how-cards-are-modeled"},{"type":"group","label":"LOC Portfolio Migration","items":[{"type":"link","fsPath":"loan-lifecycle/loc-migration/index.md","metadata":{"type":"markdown"},"label":"Migrate a line-of-credit portfolio","link":"/loan-lifecycle/loc-migration","routeSlug":"/loan-lifecycle/loc-migration"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/key-concepts.md","metadata":{"type":"markdown"},"label":"LOC migration key concepts","link":"/loan-lifecycle/loc-migration/key-concepts","routeSlug":"/loan-lifecycle/loc-migration/key-concepts"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/before-you-migrate.md","metadata":{"type":"markdown"},"label":"Before you migrate a LOC portfolio","link":"/loan-lifecycle/loc-migration/before-you-migrate","routeSlug":"/loan-lifecycle/loc-migration/before-you-migrate"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/migration-procedure.md","metadata":{"type":"markdown"},"label":"LOC migration procedure","link":"/loan-lifecycle/loc-migration/migration-procedure","routeSlug":"/loan-lifecycle/loc-migration/migration-procedure"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/after-migration.md","metadata":{"type":"markdown"},"label":"After LOC migration","link":"/loan-lifecycle/loc-migration/after-migration","routeSlug":"/loan-lifecycle/loc-migration/after-migration"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/modifying-data-after-migration.md","metadata":{"type":"markdown"},"label":"Modify data after LOC migration","link":"/loan-lifecycle/loc-migration/modifying-data-after-migration","routeSlug":"/loan-lifecycle/loc-migration/modifying-data-after-migration"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/special-cases-and-configuration.md","metadata":{"type":"markdown"},"label":"LOC migration special cases and configuration","link":"/loan-lifecycle/loc-migration/special-cases-and-configuration","routeSlug":"/loan-lifecycle/loc-migration/special-cases-and-configuration"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/strategy-and-operations.md","metadata":{"type":"markdown"},"label":"LOC migration strategy and operations","link":"/loan-lifecycle/loc-migration/strategy-and-operations","routeSlug":"/loan-lifecycle/loc-migration/strategy-and-operations"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/validation-and-troubleshooting.md","metadata":{"type":"markdown"},"label":"LOC migration validation and troubleshooting","link":"/loan-lifecycle/loc-migration/validation-and-troubleshooting","routeSlug":"/loan-lifecycle/loc-migration/validation-and-troubleshooting"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/api-and-webhooks-reference.md","metadata":{"type":"markdown"},"label":"LOC migration API and webhooks reference","link":"/loan-lifecycle/loc-migration/api-and-webhooks-reference","routeSlug":"/loan-lifecycle/loc-migration/api-and-webhooks-reference"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/how-loc-billing-cycles-work.md","metadata":{"type":"markdown"},"label":"How LOC billing cycles work","link":"/loan-lifecycle/loc-migration/how-loc-billing-cycles-work","routeSlug":"/loan-lifecycle/loc-migration/how-loc-billing-cycles-work"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/how-grace-periods-work.md","metadata":{"type":"markdown"},"label":"How grace periods work for lines of credit","link":"/loan-lifecycle/loc-migration/how-grace-periods-work","routeSlug":"/loan-lifecycle/loc-migration/how-grace-periods-work"},{"type":"link","fsPath":"loan-lifecycle/loc-migration/how-loc-draws-work.md","metadata":{"type":"markdown"},"label":"How LOC draws work","link":"/loan-lifecycle/loc-migration/how-loc-draws-work","routeSlug":"/loan-lifecycle/loc-migration/how-loc-draws-work"}]},{"type":"link","fsPath":"loan-lifecycle/loan-replay.md","metadata":{"type":"markdown"},"label":"Loan Replay™ Overview","link":"/loan-lifecycle/loan-replay","routeSlug":"/loan-lifecycle/loan-replay"},{"type":"group","label":"Fees","items":[{"type":"link","fsPath":"loan-lifecycle/fees/about-fees.md","metadata":{"type":"markdown"},"label":"About Fees","link":"/loan-lifecycle/fees/about-fees","routeSlug":"/loan-lifecycle/fees/about-fees"},{"type":"link","fsPath":"loan-lifecycle/fees/configuring-fees.md","metadata":{"type":"markdown"},"label":"Configuring Fees","link":"/loan-lifecycle/fees/configuring-fees","routeSlug":"/loan-lifecycle/fees/configuring-fees"}]}]},{"type":"group","label":"Credit Reporting","items":[{"type":"link","fsPath":"credit-reporting/index.md","metadata":{"type":"markdown"},"label":"Metro 2® Credit Reporting Logic Guide","link":"/credit-reporting","routeSlug":"/credit-reporting"},{"type":"group","label":"Foundations","items":[{"type":"link","fsPath":"credit-reporting/foundations.md","metadata":{"type":"markdown"},"label":"Key Concepts and Definitions","link":"/credit-reporting/foundations","routeSlug":"/credit-reporting/foundations"},{"type":"link","fsPath":"credit-reporting/loan-type-configuration.md","metadata":{"type":"markdown"},"label":"Loan Type Configuration Parameters","link":"/credit-reporting/loan-type-configuration","routeSlug":"/credit-reporting/loan-type-configuration"},{"type":"link","fsPath":"credit-reporting/credit-agency-setup.md","metadata":{"type":"markdown"},"label":"Credit Agency Configuration","link":"/credit-reporting/credit-agency-setup","routeSlug":"/credit-reporting/credit-agency-setup"}]},{"type":"group","label":"Account Status & Payment","items":[{"type":"link","fsPath":"credit-reporting/account-status.md","metadata":{"type":"markdown"},"label":"Account Status Codes","link":"/credit-reporting/account-status","routeSlug":"/credit-reporting/account-status"},{"type":"link","fsPath":"credit-reporting/payment-rating-history.md","metadata":{"type":"markdown"},"label":"Payment Rating and History","link":"/credit-reporting/payment-rating-history","routeSlug":"/credit-reporting/payment-rating-history"}]},{"type":"link","fsPath":"credit-reporting/special-circumstances.md","metadata":{"type":"markdown"},"label":"Special Circumstances","link":"/credit-reporting/special-circumstances","routeSlug":"/credit-reporting/special-circumstances"},{"type":"link","fsPath":"credit-reporting/calculations.md","metadata":{"type":"markdown"},"label":"Calculations","link":"/credit-reporting/calculations","routeSlug":"/credit-reporting/calculations"},{"type":"link","fsPath":"credit-reporting/field-specifications.md","metadata":{"type":"markdown"},"label":"Field Specifications (FDIC Examination Ready)","link":"/credit-reporting/field-specifications","routeSlug":"/credit-reporting/field-specifications"},{"type":"link","fsPath":"credit-reporting/file-generation.md","metadata":{"type":"markdown"},"label":"File Generation and Infrastructure","link":"/credit-reporting/file-generation","routeSlug":"/credit-reporting/file-generation"},{"type":"link","fsPath":"credit-reporting/glossary.md","metadata":{"type":"markdown"},"label":"Glossary","link":"/credit-reporting/glossary","routeSlug":"/credit-reporting/glossary"}]},{"type":"group","label":"Payments","items":[{"type":"link","fsPath":"payments/index.md","metadata":{"type":"markdown"},"label":"Payment Processing Overview","link":"/payments","routeSlug":"/payments"},{"type":"link","fsPath":"payments/peach-processing.md","metadata":{"type":"markdown"},"label":"Peach Processing Implementation","link":"/payments/peach-processing","routeSlug":"/payments/peach-processing"},{"type":"link","fsPath":"payments/byob-processing.md","metadata":{"type":"markdown"},"label":"Bring Your Own Bank (BYOB) Implementation","link":"/payments/byob-processing","routeSlug":"/payments/byob-processing"},{"type":"link","fsPath":"payments/external-processing.md","metadata":{"type":"markdown"},"label":"Implementing External Payment Processing","link":"/payments/external-processing","routeSlug":"/payments/external-processing"},{"type":"link","fsPath":"payments/autopay.md","metadata":{"type":"markdown"},"label":"Setting Up Autopay","link":"/payments/autopay","routeSlug":"/payments/autopay"}]},{"type":"group","label":"Communications","items":[{"type":"link","fsPath":"communications/index.md","metadata":{"type":"markdown"},"label":"Communications","link":"/communications","routeSlug":"/communications"},{"type":"link","fsPath":"communications/editing-templates.md","metadata":{"type":"markdown"},"label":"Editing Communicator Templates","link":"/communications/editing-templates","routeSlug":"/communications/editing-templates"},{"type":"link","fsPath":"communications/bulk-sender.md","metadata":{"type":"markdown"},"label":"Getting Started: Borrower Campaigns with Bulk Sender","link":"/communications/bulk-sender","routeSlug":"/communications/bulk-sender"}]},{"type":"group","label":"Developer Tools","items":[{"type":"link","fsPath":"developer-tools/index.md","metadata":{"type":"markdown"},"label":"Developer Tools","link":"/developer-tools","routeSlug":"/developer-tools"},{"type":"separator","label":"Authentication & Versioning"},{"type":"link","fsPath":"developer-tools/api-keys.md","metadata":{"type":"markdown"},"label":"API Versioning with API keys","link":"/developer-tools/api-keys","routeSlug":"/developer-tools/api-keys"},{"type":"link","fsPath":"developer-tools/api-versioning.md","metadata":{"type":"markdown"},"label":"API Versioning Overview","link":"/developer-tools/api-versioning","routeSlug":"/developer-tools/api-versioning"},{"type":"link","fsPath":"developer-tools/using-versions.md","metadata":{"type":"markdown"},"label":"Using Versions","link":"/developer-tools/using-versions","routeSlug":"/developer-tools/using-versions"},{"type":"link","fsPath":"developer-tools/how-to-upgrade.md","metadata":{"type":"markdown"},"label":"How to Upgrade","link":"/developer-tools/how-to-upgrade","routeSlug":"/developer-tools/how-to-upgrade"},{"type":"link","fsPath":"developer-tools/breaking-changes.md","metadata":{"type":"markdown"},"label":"Breaking Changes","link":"/developer-tools/breaking-changes","routeSlug":"/developer-tools/breaking-changes"},{"type":"separator","label":"Integration"},{"type":"group","label":"Webhooks","items":[{"type":"link","fsPath":"developer-tools/webhooks/about-webhooks.md","metadata":{"type":"markdown"},"label":"About Webhooks","link":"/developer-tools/webhooks/about-webhooks","routeSlug":"/developer-tools/webhooks/about-webhooks"},{"type":"link","fsPath":"developer-tools/webhooks/webhook-events.md","metadata":{"type":"markdown"},"label":"Webhook Events and Subscriptions","link":"/developer-tools/webhooks/webhook-events","routeSlug":"/developer-tools/webhooks/webhook-events"},{"type":"link","fsPath":"developer-tools/webhooks/create-subscription.md","metadata":{"type":"markdown"},"label":"Create a Webhook Subscription","link":"/developer-tools/webhooks/create-subscription","routeSlug":"/developer-tools/webhooks/create-subscription"},{"type":"link","fsPath":"developer-tools/webhooks/manage-subscriptions.md","metadata":{"type":"markdown"},"label":"Manage Webhook Subscriptions","link":"/developer-tools/webhooks/manage-subscriptions","routeSlug":"/developer-tools/webhooks/manage-subscriptions"},{"type":"link","fsPath":"developer-tools/webhooks/testing-webhooks.md","metadata":{"type":"markdown"},"label":"Testing Webhooks","link":"/developer-tools/webhooks/testing-webhooks","routeSlug":"/developer-tools/webhooks/testing-webhooks"}]},{"type":"link","fsPath":"developer-tools/error-codes.md","metadata":{"type":"markdown"},"label":"Error Codes and Error Handling","link":"/developer-tools/error-codes","routeSlug":"/developer-tools/error-codes"}]},{"type":"group","label":"Data & Reporting","items":[{"type":"link","fsPath":"data-reporting/index.md","metadata":{"type":"markdown"},"label":"Data Access Overview","link":"/data-reporting","routeSlug":"/data-reporting"},{"type":"link","fsPath":"data-reporting/direct-api-access.md","metadata":{"type":"markdown"},"label":"Direct API Access","link":"/data-reporting/direct-api-access","routeSlug":"/data-reporting/direct-api-access"},{"type":"link","fsPath":"data-reporting/data-delivery-setup.md","metadata":{"type":"markdown"},"label":"Data Delivery Setup Guide","link":"/data-reporting/data-delivery-setup","routeSlug":"/data-reporting/data-delivery-setup"},{"type":"link","fsPath":"data-reporting/loan-tape-by-investor.md","metadata":{"type":"markdown"},"label":"Generate a loan tape for a single investor","link":"/data-reporting/loan-tape-by-investor","routeSlug":"/data-reporting/loan-tape-by-investor"},{"type":"link","fsPath":"data-reporting/replica-database.md","metadata":{"type":"markdown"},"label":"About Peach Data Replica","link":"/data-reporting/replica-database","routeSlug":"/data-reporting/replica-database"},{"type":"link","fsPath":"data-reporting/snowflake-reader-accounts.md","metadata":{"type":"markdown"},"label":"Access Peach Data w/ Snowflake Reader Accounts","link":"/data-reporting/snowflake-reader-accounts","routeSlug":"/data-reporting/snowflake-reader-accounts"},{"type":"link","fsPath":"data-reporting/snowflake-direct-share.md","metadata":{"type":"markdown"},"label":"Access Peach Data w/ Snowflake Direct Share","link":"/data-reporting/snowflake-direct-share","routeSlug":"/data-reporting/snowflake-direct-share"},{"type":"separator","label":"Reference"},{"type":"link","fsPath":"data-reporting/loan-tape-reference.md","metadata":{"type":"markdown"},"label":"Loan tape field reference","link":"/data-reporting/loan-tape-reference","routeSlug":"/data-reporting/loan-tape-reference"},{"type":"link","fsPath":"data-reporting/snapshot-reference.md","metadata":{"type":"markdown"},"label":"Snapshots Table column reference","link":"/data-reporting/snapshot-reference","routeSlug":"/data-reporting/snapshot-reference"}]},{"type":"group","label":"Servicing & Operations","items":[{"type":"link","fsPath":"servicing-operations/index.md","metadata":{"type":"markdown"},"label":"Servicing & Operations","link":"/servicing-operations","routeSlug":"/servicing-operations"},{"type":"separator","label":"Admin Portal"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-overview.md","metadata":{"type":"markdown"},"label":"Admin Portal overview","link":"/servicing-operations/admin-portal/admin-portal-overview","routeSlug":"/servicing-operations/admin-portal/admin-portal-overview"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-teams.md","metadata":{"type":"markdown"},"label":"Manage teams","link":"/servicing-operations/admin-portal/admin-portal-teams","routeSlug":"/servicing-operations/admin-portal/admin-portal-teams"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-employees.md","metadata":{"type":"markdown"},"label":"Manage employees","link":"/servicing-operations/admin-portal/admin-portal-employees","routeSlug":"/servicing-operations/admin-portal/admin-portal-employees"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-roles.md","metadata":{"type":"markdown"},"label":"Configure roles and permissions","link":"/servicing-operations/admin-portal/admin-portal-roles","routeSlug":"/servicing-operations/admin-portal/admin-portal-roles"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-templates-legacy.md","metadata":{"type":"markdown"},"label":"Manage communication templates (legacy)","link":"/servicing-operations/admin-portal/admin-portal-templates-legacy","routeSlug":"/servicing-operations/admin-portal/admin-portal-templates-legacy"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-templates.md","metadata":{"type":"markdown"},"label":"Manage communication templates","link":"/servicing-operations/admin-portal/admin-portal-templates","routeSlug":"/servicing-operations/admin-portal/admin-portal-templates"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-repayment-engine-legacy.md","metadata":{"type":"markdown"},"label":"Configure repayment engine notifications (legacy)","link":"/servicing-operations/admin-portal/admin-portal-repayment-engine-legacy","routeSlug":"/servicing-operations/admin-portal/admin-portal-repayment-engine-legacy"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-repayment-engine.md","metadata":{"type":"markdown"},"label":"Configure repayment engine notifications","link":"/servicing-operations/admin-portal/admin-portal-repayment-engine","routeSlug":"/servicing-operations/admin-portal/admin-portal-repayment-engine"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-company-config.md","metadata":{"type":"markdown"},"label":"Edit company configuration","link":"/servicing-operations/admin-portal/admin-portal-company-config","routeSlug":"/servicing-operations/admin-portal/admin-portal-company-config"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-loan-types.md","metadata":{"type":"markdown"},"label":"Loan type configurations","link":"/servicing-operations/admin-portal/admin-portal-loan-types","routeSlug":"/servicing-operations/admin-portal/admin-portal-loan-types"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-dynamic-fee-types.md","metadata":{"type":"markdown"},"label":"Dynamic fee type configurations","link":"/servicing-operations/admin-portal/admin-portal-dynamic-fee-types","routeSlug":"/servicing-operations/admin-portal/admin-portal-dynamic-fee-types"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-promo-program-types.md","metadata":{"type":"markdown"},"label":"Manage promo program types","link":"/servicing-operations/admin-portal/admin-portal-promo-program-types","routeSlug":"/servicing-operations/admin-portal/admin-portal-promo-program-types"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-api-keys.md","metadata":{"type":"markdown"},"label":"API keys","link":"/servicing-operations/admin-portal/admin-portal-api-keys","routeSlug":"/servicing-operations/admin-portal/admin-portal-api-keys"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-loan-labels.md","metadata":{"type":"markdown"},"label":"Manage loan labels","link":"/servicing-operations/admin-portal/admin-portal-loan-labels","routeSlug":"/servicing-operations/admin-portal/admin-portal-loan-labels"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-index-rates-legacy.md","metadata":{"type":"markdown"},"label":"Set and manage index rates (legacy)","link":"/servicing-operations/admin-portal/admin-portal-index-rates-legacy","routeSlug":"/servicing-operations/admin-portal/admin-portal-index-rates-legacy"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-index-rates.md","metadata":{"type":"markdown"},"label":"Set and manage index rates","link":"/servicing-operations/admin-portal/admin-portal-index-rates","routeSlug":"/servicing-operations/admin-portal/admin-portal-index-rates"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-investors.md","metadata":{"type":"markdown"},"label":"Manage investors","link":"/servicing-operations/admin-portal/admin-portal-investors","routeSlug":"/servicing-operations/admin-portal/admin-portal-investors"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-settlement-instruments.md","metadata":{"type":"markdown"},"label":"Manage settlement instruments","link":"/servicing-operations/admin-portal/admin-portal-settlement-instruments","routeSlug":"/servicing-operations/admin-portal/admin-portal-settlement-instruments"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-collection-agencies.md","metadata":{"type":"markdown"},"label":"Manage collection agencies","link":"/servicing-operations/admin-portal/admin-portal-collection-agencies","routeSlug":"/servicing-operations/admin-portal/admin-portal-collection-agencies"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-credit-bureau-agencies.md","metadata":{"type":"markdown"},"label":"Manage credit bureau agencies","link":"/servicing-operations/admin-portal/admin-portal-credit-bureau-agencies","routeSlug":"/servicing-operations/admin-portal/admin-portal-credit-bureau-agencies"},{"type":"link","fsPath":"servicing-operations/admin-portal/admin-portal-loan-tapes.md","metadata":{"type":"markdown"},"label":"Manage loan tapes and loan tape types","link":"/servicing-operations/admin-portal/admin-portal-loan-tapes","routeSlug":"/servicing-operations/admin-portal/admin-portal-loan-tapes"},{"type":"separator","label":"Agent Portal (CRM)"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-overview.md","metadata":{"type":"markdown"},"label":"Navigate the CRM","link":"/servicing-operations/agent-portal-crm/crm-overview","routeSlug":"/servicing-operations/agent-portal-crm/crm-overview"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-borrower-search.md","metadata":{"type":"markdown"},"label":"Search for borrowers","link":"/servicing-operations/agent-portal-crm/crm-borrower-search","routeSlug":"/servicing-operations/agent-portal-crm/crm-borrower-search"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-tasks.md","metadata":{"type":"markdown"},"label":"Work the task queue","link":"/servicing-operations/agent-portal-crm/crm-tasks","routeSlug":"/servicing-operations/agent-portal-crm/crm-tasks"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-borrower-verification.md","metadata":{"type":"markdown"},"label":"Verify a borrower's identity","link":"/servicing-operations/agent-portal-crm/crm-borrower-verification","routeSlug":"/servicing-operations/agent-portal-crm/crm-borrower-verification"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-borrower-notes.md","metadata":{"type":"markdown"},"label":"Manage borrower notes","link":"/servicing-operations/agent-portal-crm/crm-borrower-notes","routeSlug":"/servicing-operations/agent-portal-crm/crm-borrower-notes"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-borrower-card.md","metadata":{"type":"markdown"},"label":"View borrower details","link":"/servicing-operations/agent-portal-crm/crm-borrower-card","routeSlug":"/servicing-operations/agent-portal-crm/crm-borrower-card"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-interactions.md","metadata":{"type":"markdown"},"label":"View and manage interactions","link":"/servicing-operations/agent-portal-crm/crm-interactions","routeSlug":"/servicing-operations/agent-portal-crm/crm-interactions"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-cases-overview.md","metadata":{"type":"markdown"},"label":"Understand cases in the CRM","link":"/servicing-operations/agent-portal-crm/crm-cases-overview","routeSlug":"/servicing-operations/agent-portal-crm/crm-cases-overview"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-create-manage-cases.md","metadata":{"type":"markdown"},"label":"Create and manage cases","link":"/servicing-operations/agent-portal-crm/crm-create-manage-cases","routeSlug":"/servicing-operations/agent-portal-crm/crm-create-manage-cases"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-case-types.md","metadata":{"type":"markdown"},"label":"Case types reference","link":"/servicing-operations/agent-portal-crm/crm-case-types","routeSlug":"/servicing-operations/agent-portal-crm/crm-case-types"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-case-workflows.md","metadata":{"type":"markdown"},"label":"Work case workflows","link":"/servicing-operations/agent-portal-crm/crm-case-workflows","routeSlug":"/servicing-operations/agent-portal-crm/crm-case-workflows"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-collections-cases.md","metadata":{"type":"markdown"},"label":"Collections cases","link":"/servicing-operations/agent-portal-crm/crm-collections-cases","routeSlug":"/servicing-operations/agent-portal-crm/crm-collections-cases"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-manager-overview.md","metadata":{"type":"markdown"},"label":"Manager Dashboard","link":"/servicing-operations/agent-portal-crm/crm-manager-overview","routeSlug":"/servicing-operations/agent-portal-crm/crm-manager-overview"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-manager-tasks.md","metadata":{"type":"markdown"},"label":"Monitor uncompleted tasks","link":"/servicing-operations/agent-portal-crm/crm-manager-tasks","routeSlug":"/servicing-operations/agent-portal-crm/crm-manager-tasks"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-manager-queues.md","metadata":{"type":"markdown"},"label":"Monitor queues","link":"/servicing-operations/agent-portal-crm/crm-manager-queues","routeSlug":"/servicing-operations/agent-portal-crm/crm-manager-queues"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-manager-agents.md","metadata":{"type":"markdown"},"label":"Monitor agent availability","link":"/servicing-operations/agent-portal-crm/crm-manager-agents","routeSlug":"/servicing-operations/agent-portal-crm/crm-manager-agents"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-manager-cases.md","metadata":{"type":"markdown"},"label":"Monitor open cases","link":"/servicing-operations/agent-portal-crm/crm-manager-cases","routeSlug":"/servicing-operations/agent-portal-crm/crm-manager-cases"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-manager-escalations.md","metadata":{"type":"markdown"},"label":"Monitor open escalations","link":"/servicing-operations/agent-portal-crm/crm-manager-escalations","routeSlug":"/servicing-operations/agent-portal-crm/crm-manager-escalations"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-manager-interactions.md","metadata":{"type":"markdown"},"label":"Monitor missed calls and unassociated interactions","link":"/servicing-operations/agent-portal-crm/crm-manager-interactions","routeSlug":"/servicing-operations/agent-portal-crm/crm-manager-interactions"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-supercases-overview.md","metadata":{"type":"markdown"},"label":"Understand supercases","link":"/servicing-operations/agent-portal-crm/crm-supercases-overview","routeSlug":"/servicing-operations/agent-portal-crm/crm-supercases-overview"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-supercases-manage.md","metadata":{"type":"markdown"},"label":"Manage supercases","link":"/servicing-operations/agent-portal-crm/crm-supercases-manage","routeSlug":"/servicing-operations/agent-portal-crm/crm-supercases-manage"},{"type":"link","fsPath":"servicing-operations/agent-portal-crm/crm-supercases-types.md","metadata":{"type":"markdown"},"label":"Supercase types reference","link":"/servicing-operations/agent-portal-crm/crm-supercases-types","routeSlug":"/servicing-operations/agent-portal-crm/crm-supercases-types"},{"type":"separator","label":"Agent-Only Loan Tools"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-overview.md","metadata":{"type":"markdown"},"label":"Agent-only loan tools","link":"/servicing-operations/agent-only-tools/agent-tools-overview","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-overview"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-freeze.md","metadata":{"type":"markdown"},"label":"Freeze and unfreeze a loan","link":"/servicing-operations/agent-only-tools/agent-tools-freeze","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-freeze"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-accelerate.md","metadata":{"type":"markdown"},"label":"Accelerate and reverse acceleration","link":"/servicing-operations/agent-only-tools/agent-tools-accelerate","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-accelerate"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-charge-off.md","metadata":{"type":"markdown"},"label":"Charge off, update details, and reverse charge-off","link":"/servicing-operations/agent-only-tools/agent-tools-charge-off","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-charge-off"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-cancel.md","metadata":{"type":"markdown"},"label":"Cancel a loan","link":"/servicing-operations/agent-only-tools/agent-tools-cancel","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-cancel"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-close.md","metadata":{"type":"markdown"},"label":"Close a loan","link":"/servicing-operations/agent-only-tools/agent-tools-close","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-close"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-sync.md","metadata":{"type":"markdown"},"label":"Sync a loan","link":"/servicing-operations/agent-only-tools/agent-tools-sync","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-sync"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-refunds.md","metadata":{"type":"markdown"},"label":"Issue and manage refunds","link":"/servicing-operations/agent-only-tools/agent-tools-refunds","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-refunds"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-credit-reporting.md","metadata":{"type":"markdown"},"label":"Manage credit reporting","link":"/servicing-operations/agent-only-tools/agent-tools-credit-reporting","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-credit-reporting"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-disputes.md","metadata":{"type":"markdown"},"label":"Manage purchase disputes","link":"/servicing-operations/agent-only-tools/agent-tools-disputes","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-disputes"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-manage-payments.md","metadata":{"type":"markdown"},"label":"Manage payments","link":"/servicing-operations/agent-only-tools/agent-tools-manage-payments","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-manage-payments"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-credits.md","metadata":{"type":"markdown"},"label":"Issue and manage credits","link":"/servicing-operations/agent-only-tools/agent-tools-credits","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-credits"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-external-payments.md","metadata":{"type":"markdown"},"label":"Apply external payments","link":"/servicing-operations/agent-only-tools/agent-tools-external-payments","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-external-payments"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-reimburse.md","metadata":{"type":"markdown"},"label":"Reimburse a borrower","link":"/servicing-operations/agent-only-tools/agent-tools-reimburse","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-reimburse"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-credit-limit.md","metadata":{"type":"markdown"},"label":"Update credit limit","link":"/servicing-operations/agent-only-tools/agent-tools-credit-limit","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-credit-limit"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-card-status.md","metadata":{"type":"markdown"},"label":"Manage card status","link":"/servicing-operations/agent-only-tools/agent-tools-card-status","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-card-status"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-advances.md","metadata":{"type":"markdown"},"label":"Manage advances","link":"/servicing-operations/agent-only-tools/agent-tools-advances","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-advances"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-fees.md","metadata":{"type":"markdown"},"label":"Charge and waive fees","link":"/servicing-operations/agent-only-tools/agent-tools-fees","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-fees"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-statements.md","metadata":{"type":"markdown"},"label":"Generate a statement","link":"/servicing-operations/agent-only-tools/agent-tools-statements","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-statements"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-loan-labels.md","metadata":{"type":"markdown"},"label":"Manage loan labels","link":"/servicing-operations/agent-only-tools/agent-tools-loan-labels","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-loan-labels"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-dashboards.md","metadata":{"type":"markdown"},"label":"Agent dashboards","link":"/servicing-operations/agent-only-tools/agent-tools-dashboards","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-dashboards"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-interest-rates.md","metadata":{"type":"markdown"},"label":"Set and remove interest rates","link":"/servicing-operations/agent-only-tools/agent-tools-interest-rates","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-interest-rates"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-rate-caps.md","metadata":{"type":"markdown"},"label":"Set and manage rate caps","link":"/servicing-operations/agent-only-tools/agent-tools-rate-caps","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-rate-caps"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-promo-rates.md","metadata":{"type":"markdown"},"label":"Manage promo rates and promotional programs","link":"/servicing-operations/agent-only-tools/agent-tools-promo-rates","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-promo-rates"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-deferrals.md","metadata":{"type":"markdown"},"label":"Defer payments","link":"/servicing-operations/agent-only-tools/agent-tools-deferrals","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-deferrals"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-change-terms.md","metadata":{"type":"markdown"},"label":"Change loan terms","link":"/servicing-operations/agent-only-tools/agent-tools-change-terms","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-change-terms"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-payment-plan.md","metadata":{"type":"markdown"},"label":"Create a payment plan","link":"/servicing-operations/agent-only-tools/agent-tools-payment-plan","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-payment-plan"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-promise-to-pay.md","metadata":{"type":"markdown"},"label":"Promise to pay","link":"/servicing-operations/agent-only-tools/agent-tools-promise-to-pay","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-promise-to-pay"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-amortize-draw.md","metadata":{"type":"markdown"},"label":"Amortize a draw","link":"/servicing-operations/agent-only-tools/agent-tools-amortize-draw","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-amortize-draw"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-scra.md","metadata":{"type":"markdown"},"label":"Set and manage SCRA terms","link":"/servicing-operations/agent-only-tools/agent-tools-scra","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-scra"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-interest-calculator.md","metadata":{"type":"markdown"},"label":"Interest accrual calculator","link":"/servicing-operations/agent-only-tools/agent-tools-interest-calculator","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-interest-calculator"},{"type":"link","fsPath":"servicing-operations/agent-only-tools/agent-tools-shared-tools.md","metadata":{"type":"markdown"},"label":"Shared-visibility tools reference","link":"/servicing-operations/agent-only-tools/agent-tools-shared-tools","routeSlug":"/servicing-operations/agent-only-tools/agent-tools-shared-tools"},{"type":"separator","label":"Borrower Portal"},{"type":"link","fsPath":"servicing-operations/borrower-portal/borrower-portal-overview.md","metadata":{"type":"markdown"},"label":"Borrower Portal overview","link":"/servicing-operations/borrower-portal/borrower-portal-overview","routeSlug":"/servicing-operations/borrower-portal/borrower-portal-overview"},{"type":"link","fsPath":"servicing-operations/borrower-portal/borrower-portal-loan-details.md","metadata":{"type":"markdown"},"label":"Loan details","link":"/servicing-operations/borrower-portal/borrower-portal-loan-details","routeSlug":"/servicing-operations/borrower-portal/borrower-portal-loan-details"},{"type":"link","fsPath":"servicing-operations/borrower-portal/borrower-portal-payments.md","metadata":{"type":"markdown"},"label":"Make a payment, Manage Autopay, and payment methods","link":"/servicing-operations/borrower-portal/borrower-portal-payments","routeSlug":"/servicing-operations/borrower-portal/borrower-portal-payments"},{"type":"link","fsPath":"servicing-operations/borrower-portal/borrower-portal-loan-options.md","metadata":{"type":"markdown"},"label":"Change due date, Draw funds, payoff statement, and nickname","link":"/servicing-operations/borrower-portal/borrower-portal-loan-options","routeSlug":"/servicing-operations/borrower-portal/borrower-portal-loan-options"},{"type":"link","fsPath":"servicing-operations/borrower-portal/borrower-portal-account-settings.md","metadata":{"type":"markdown"},"label":"Account settings","link":"/servicing-operations/borrower-portal/borrower-portal-account-settings","routeSlug":"/servicing-operations/borrower-portal/borrower-portal-account-settings"},{"type":"link","fsPath":"servicing-operations/borrower-portal/borrower-portal-contact-us.md","metadata":{"type":"markdown"},"label":"Contact us","link":"/servicing-operations/borrower-portal/borrower-portal-contact-us","routeSlug":"/servicing-operations/borrower-portal/borrower-portal-contact-us"}]},{"type":"group","label":"Release Notes","items":[{"type":"link","fsPath":"release-notes/index.md","metadata":{"type":"markdown"},"label":"Release Notes","link":"/release-notes","routeSlug":"/release-notes"},{"type":"separator","label":"Product Release Notes"},{"type":"link","fsPath":"release-notes/2026.md","metadata":{"type":"markdown"},"label":"2026 Release Notes","link":"/release-notes/2026","routeSlug":"/release-notes/2026"},{"type":"link","fsPath":"release-notes/2025.md","metadata":{"type":"markdown"},"label":"2025 Release Notes","link":"/release-notes/2025","routeSlug":"/release-notes/2025"},{"type":"link","fsPath":"release-notes/2024.md","metadata":{"type":"markdown"},"label":"2024 Release Notes","link":"/release-notes/2024","routeSlug":"/release-notes/2024"},{"type":"link","fsPath":"release-notes/2023.md","metadata":{"type":"markdown"},"label":"2023 Release Notes","link":"/release-notes/2023","routeSlug":"/release-notes/2023"},{"type":"link","fsPath":"release-notes/2022.md","metadata":{"type":"markdown"},"label":"2022 Release Notes","link":"/release-notes/2022","routeSlug":"/release-notes/2022"},{"type":"link","fsPath":"release-notes/2021.md","metadata":{"type":"markdown"},"label":"2021 Release Notes","link":"/release-notes/2021","routeSlug":"/release-notes/2021"},{"type":"link","fsPath":"release-notes/2020.md","metadata":{"type":"markdown"},"label":"2020 Release Notes","link":"/release-notes/2020","routeSlug":"/release-notes/2020"},{"type":"group","label":"Change Notices","items":[{"type":"link","fsPath":"release-notes/change-notices/index.md","metadata":{"type":"markdown"},"label":"Change Notices","link":"/release-notes/change-notices","routeSlug":"/release-notes/change-notices"},{"type":"link","fsPath":"release-notes/change-notices/deprecated-case-events.md","metadata":{"type":"markdown"},"label":"Removal of Deprecated Case Events","link":"/release-notes/change-notices/deprecated-case-events","routeSlug":"/release-notes/change-notices/deprecated-case-events"},{"type":"link","fsPath":"release-notes/change-notices/replica-v3-change-notice.md","metadata":{"type":"markdown"},"label":"Replica v3 Data Delivery Platform Upgrade","link":"/release-notes/change-notices/replica-v3-change-notice","routeSlug":"/release-notes/change-notices/replica-v3-change-notice"},{"type":"link","fsPath":"release-notes/change-notices/replica-v3-migration-guide.md","metadata":{"type":"markdown"},"label":"Replica v3 Technical Migration Guide","link":"/release-notes/change-notices/replica-v3-migration-guide","routeSlug":"/release-notes/change-notices/replica-v3-migration-guide"}]}]}]}