# 2023 Release Notes ## 2023 Q4 — Released 01.19.2024 ### Agent Portal (CRM) - **Using Generative AI to Summarize a Case** [New Feature] — Allows agents to quickly gather "what is happening" when there are copious notes on a Case. - *Related training: [Agent Portal (CRM) - Diving into Cases> Generative AI >Summarize case with Generative AI (new)](/servicing-operations/agent-portal-crm/crm-overview)* - **Case Events** [New Feature] — Allows agents to see a timeline of actions taken on a Case. - *Related training: [Agent Portal (CRM) - Diving into Cases>Universal Case Components> Events (updated)](/servicing-operations/agent-portal-crm/crm-overview)* - **Supercase Events** [New Feature] — Allows agents to see a timeline and result of attempted vs. succeeded bulk-actions taken on a Supercase. - *Related training: [Agent Portal (CRM) - Supercases> Universal Supercase](/servicing-operations/agent-portal-crm/crm-supercases-overview)* - **Borrower time zones** [New Feature] — Allows agents to see the primary and active local time of a borrower on cases. - *Related training: [Agent Portal (CRM) - Supercases> Universal Supercase](/servicing-operations/agent-portal-crm/crm-supercases-overview)* - **Scheduled interactions** [New Feature] — Schedule communications to be sent at a borrower-permitted time, bypassing Compliance Guard's time-of-day rule. - *Related training: [Agent Portal (CRM) > Interactions in the CRM >Scheduled interactions (new)](/servicing-operations/agent-portal-crm/crm-overview)* - **Campaigns and Bulk Sender** [Improvement] — Allow lenders to create a Campaign and bulk send interactions, using a ReDash query at a lender-determined cadence. The required Ids vary by Interaction Subject based off our Peach base templates. - *Related training: [Agent Portal (CRM) > Collection Specific Features > Campaigns and Bulk Sender (updated)](/servicing-operations/agent-portal-crm/crm-manager-overview)* - **Custom template and case type mapping** [Improvement] — Allows agents to manually send communications in CRM, rendered by custom templates, associated with a specific Case Type. - *Related training: [Admin Portal > Custom Template (updated)](/servicing-operations/admin-portal/admin-portal-overview)* ### Admin Portal - **Repayment Engine Filters** [Improvement] — Allows users to filter repayment engine configurations by loan type, template subject, event, day type, status - *Related training: [Admin Portal > Repayment Engine (updated)](/servicing-operations/admin-portal/admin-portal-overview)* - **Templates** [New Feature] — 2 new email templates: Payment Method Added, Payment Method Updated. Sent when a payment method is added or updated. Excludes checks, money order, and wire payment methods ### Loan Management & Borrower Portal - **Loan Labels** [New Feature] — lenders are able to add labels to loans, query against them in their production replica, read them via new API endpoints, and view them in agent portal. - *Related training: [Borrower Portal - Agent only view and tools >Agent tool - Loan Labels (view only)](/servicing-operations/agent-only-tools/agent-tools-overview)* - **Agent dashboard** [New Feature] — lenders are able to configure and insert links to external tools, e.g. Redash dashboards, so agents can access them directly from the Agent Portal. Please reach out to the Peach team to configure dashboards. - **Loan-level grace period** [New Feature] — Previously, grace period logic was determined based on individual draw balances. Now, lenders are able to configure line of credit and credit card products so all draw balances must be paid for a borrower to gain or retain their grace period regardless of whether all draws are grace period eligible. - **Loan-level minimum payment amount** [New Feature] — Previously, minimum payment amounts were determined individually at the draw level. Now, lenders are able to set a minimum payment at the loan-level. - **Role-specific payment processing** [New Feature] — Payment instruments are able to be displayed or hidden based on role. For example, new configurations have been introduced which would allow only agents (and not borrowers) to be able to process payments via debit card. Please reach out to the Peach team for assistance with configuring these options. - **Draw credit limit as percentage of overall limit** [New Feature] — Instead of controlling credit limits for each draw independently on line of credit and credit card products, lenders are able to set percentages of the loan-level credit limit that are applied to the draw's credit limit. For example, the cash advance draw's credit limit can be set to 25% of the account (loan) credit limit. - **Exclude fee(s) from minimum payment** [New Feature] — Previously, all fees assessed in a loan period were included in the line of credit or credit card's upcoming minimum payment. Now, lenders are able to choose if specific fee(s), e.g. annual fees, should be excluded from the period's minimum payments. Please reach out to the Peach team for assistance with fee configuration. - **Draw-level details on statement account summary** [New Feature] — Previously, all draws' principal balances were presented within a single line item on the line of credit or credit card statement. Now, lenders are able to separate (and name) draw's principal balances within the Account Summary section of the statement. Please contact the Peach team for more detail to coordinate statement template changes. - **Interest accrual logic** [Improvement] — Peach introduced a new configuration which allows lenders to accrue compound interest and accrue interest on fees. This configuration has been introduced in addition to the existing 'simple' (interest charged on principal only) and 'compound' (interest charged on principal and interest) configurations. Please coordinate with the Peach team to begin use of this feature. ## 2023 Q3 — Released 10.20.2023 ### Agent Portal (CRM) - **Borrower notes** [New Feature] — Allows agents to record notes outside of Cases on the borrower. - *Related training: [Agent Portal (CRM) - Intro > Customer Relationship Manager (CRM) Feature Overview > Borrower Notes (outside of cases) (new)](/servicing-operations/agent-portal-crm/crm-overview)* - **Auto-call recording** [New Feature] — Allows lenders to configure auto-recording calls for all calls. The goal is to understand lenders' preferences for call recordings and promote it based on their policy with all-party consent. - *Related training: [Agent Portal (CRM) > Voice Calls > Auto recording calls (new)](/servicing-operations/agent-portal-crm/crm-overview)* - **Manual call recording** [Improvement] — Prompt agents to manually record a call from the start of all calls and capture all-party consent to legally support call recordings across all states. - *Related training: [Agent Portal (CRM) > Voice Calls > Manually](/servicing-operations/agent-portal-crm/crm-overview)* - **Consent recording played to callers** [Improvement] — Played for all inbound calls during business hours while borrower is placed on hold while waiting for an agent, to capture all-party consent for call recordings - *Related training: [Agent Portal (CRM) > Voice Calls > Manually](/servicing-operations/agent-portal-crm/crm-overview)* - *Related training: [Agent Portal (CRM) > Voice Calls > Auto-recording played to callers (updated)](/servicing-operations/agent-portal-crm/crm-overview)* - **Campaigns and Bulk Sender** [New Feature] — Allow lenders to create a Campaign and bulk send interactions, using a ReDash query at a lender-determined cadence. The required column Ids vary by Interaction Subject based off our Peach base templates. specific features > Campaigns and Bulk Sender - *Related training: [Agent Portal (CRM) Manager Tools > Collection (new)](/servicing-operations/agent-portal-crm/crm-manager-overview)* - **OTP Verification Text** [New Feature] — Peach now uses a separate auth system to send OneTimeCode verification code via text to borrowers when logging into their portal. This will improve text deliverability rates for borrowers bypassing issues like carrier blocks - *Related training: [Borrower Portal -> Login (new)](/servicing-operations/borrower-portal/borrower-portal-overview)* ### Admin Portal - **Repayment Engine** [Improvement] — Added Loan Type identifier (LT-XXXX-XXXX) to the Loan Type column. Deprecated loan overdue window field. - *Related training: [Admin Portal > Repayment Engine (updated)](/servicing-operations/admin-portal/admin-portal-overview)* ### Loan Management & Borrower Portal - **Payment plans** [New Feature] — Agents are able to set up payment plans based on a set amount or an interest only plan for a specified period of time after which the loan reverts to its original recurring payment amount. - *Related training: [Borrower Portal - Agent Only View and Tools >Loan Options - Agent only - Payment Plan (new)](/servicing-operations/agent-only-tools/agent-tools-overview)* - **Purchase fees** [New Feature] — Lenders are able to configure fees charged automatically when a purchase is added to a specific line of credit draw. Purchase fees support fee structures such as cash advance fees, balance transfer fees, and foreign transaction fees. Fee calculations can be configured as minimum or maximum of a percentage of the purchase amount or a set amount (e.g. the greater of $10 or 3% of the purchase amount). - **Minimum interest charge** [New Feature] — Lenders are able to configure a minimum interest charge amount. In the event that the interest accrued during a loan period is less than a threshold set by the lender, Peach's system will account for additional interest added to ensure the threshold amount is met. - **Include overdue amount in minimum payment** [New Feature] — Lenders are able to configure Peach's system to include the overdue amount as part of the minimum payment displayed to the borrower on statements. Utilizing this configuration enables lenders to include the overdue amount as part of an autopay payment. - **Settlement automation** [New Feature] — Previously, Peach transferred money collected on behalf of lenders to investor accounts on a weekly basis. Peach's system has been enhanced to run the process on a daily basis, reducing turnaround time between payments being collected to investors receiving the proceeds based on ownership share. - **Backdate transaction** [Improvement] — Previously, Peach did not allow transactions (payments) to be backdated after a loan had been paid off. The system has been enhanced to enable this functionality using the same manage payments flow as an agent or via API. - **Pagination and sorting** [Improvement] — Peach's system allows sorting of endpoint responses on previously unsupported attributes. Transaction sorting has been enabled on createdAt, appliedAt, and effectiveDate. Purchase sorting has been enhanced to allow sorting on createdAt and effectiveAt attributes. - **Loan activation details** [Improvement] — Peach's system previously stored expected payments schedule returned the details of the payment schedule as they were provided at the time of origination. The system has been enhanced to also return the payment schedule as it was calculated by (or provided to) Peach's system at the time of activation. ## 2023 Q2 — Released 07.18.2023 ### Agent Portal (CRM) - **"Smart" Task Lender configuration** [New Feature] — Allows lenders to alert agents via tasks when a case-type that was expected to have actions on it is missed. This is meant to be a due diligence/catch-all for when work was expected to be performed but was missed and is configured on the case-type level. For example, Bankruptcy cases have an "anticipated case completion" case detail value; if enabled, if there is no existing snooze on the case, a smart review task will be created on this date for an agent to review the case. We have default configurations on most base cases. Our default Collections configuration is if there are (1) no DNIs, (2) scheduled calls, or (3) snoozes as well as (4) no outbound interactions in the last 1 calendar day(s), create an agent "Smart" review task. These tasks can be matched to teams. - *Related training: [Agent Portal (CRM)- Manager Tools > Collection Specific Features > “Smart” Review Tasks (new)](/servicing-operations/agent-portal-crm/crm-manager-overview)* - **Auto-call recording** [New Feature] — Allows lenders to configure auto-recording calls for all calls. The goal is to understand lenders' preferences for call recordings and promote it based on their policy with all-party consent. - *Related training: [Agent Portal (CRM)- Manager Tools > Collection Specific Features > Suite of Peach Collection features (updated)](/servicing-operations/agent-portal-crm/crm-manager-overview)* - *Related training: [Agent Portal (CRM) > Voice Calls > Auto recording calls (new)](/servicing-operations/agent-portal-crm/crm-overview)* - **Filter "Uncompleted tasks"** [New Feature] — Allows agents to better see a targeted uncompleted task population by filtering uncompleted tasks by queue, status, task type, case-type, caseID, related interaction ID, and marked as "unable to complete." - *Related training: [Agent Portal (CRM)- Manager Tools >"Uncompleted tasks" tab (updated)](/servicing-operations/agent-portal-crm/crm-manager-overview)* - **Bulk delete "Uncompleted tasks"** [Improvement] — Allows users to select multiple uncompleted tasks and delete them in bulk. Filters can be leveraged to target specific uncompleted task populations to bulk delete. - *Related training: [Agent Portal (CRM)- Manager Tools >"Uncompleted tasks" tab (updated)](/servicing-operations/agent-portal-crm/crm-manager-overview)* - **Pinning a note** [New Feature] — Allows users to indicate a note on a case that should be shown at the top of the case. Supercases can control pinned notes on the subcases. Local cases can control their own case notes. - **Manual call recording** [Improvement] — Prompt agents to manually record a call from the start of all calls and capture all-party consent to legally support call recordings across all states. - *Related training: [Agent Portal (CRM) - Diving into Cases > Elements of a case in the CRM > Marked-as-sensitive, flagging, archiving, and pinning (updated)](/servicing-operations/agent-portal-crm/crm-overview)* - *Related training: [Agent Portal (CRM) Supercases > Supercase power > En-masse actions: impact, notes, DNI (updated)](/servicing-operations/agent-portal-crm/crm-supercases-overview)* - *Related training: [Agent Portal (CRM) > Voice Calls > Manually recording calls (updated)](/servicing-operations/agent-portal-crm/crm-overview)* - **Consent recording played to callers** [Improvement] — Played for all inbound calls during business hours while borrower is placed on hold while waiting for an agent, to capture all-party consent for call recordings - *Related training: [Agent Portal (CRM) > Voice Calls > Auto-recording played to callers (updated)](/servicing-operations/agent-portal-crm/crm-overview)* - **Interaction statuses** [Improvement] — New 'emailClick' status detail allows lenders to track if borrowers clicked on the link embedded in outbound emails to gauge the efficiency / relevance of their interactions. New status details for outbound mails ('letterCreated', 'letterDelivered', 'letterInTransit' etc.) allows lenders to better understand the state of their outbound mails. All status details are updated in the API documents. - **Elastic search** [Improvement] — Exact matches for any searches will show up first in the C&C search results, trumping all other partial matches - **Launch interactions from Case Workflows** [Improvement] — Allow lenders to seamlessly launch and send email interactions, rendered by templates, to borrowers directly within Case workflows - *Related training: [Agent Portal (CRM) > Diving into cases > Case Templates (updated)](/servicing-operations/agent-portal-crm/crm-overview)* - **Task queue matching for inbound emails** [Improvement] — Route inbound emails with the same "Reason", as the initial outbound email, to a specific queue based ### Admin Portal - **Repayment Engine** [New Feature] — Representation of lenders' Repayment Engine configurations on Admin Portal, this allows users to view their existing configurations and control for when these interactions are sent - *Related training: [Admin Portal > Repayment Engine (new)](/servicing-operations/admin-portal/admin-portal-overview)* - **Templates** [New Feature] — New "Letter Returned To Sender" email template for when outbound mails fail to get delivered and are returned to the sender. It is disabled in your Sandbox and Prod environment, please review and enable as you see fit. ### Loan Management & Borrower Portal - **Card issuer integration** [Improvement] — Peach extended its integration with Marqeta and introduced a new integration with Qolo, the latest card issuer integration to be supported within Peach. - **External payment processing** [Improvement] — Peach improved its support for external payment processing through the introduction of external autopay transaction creation and firing events notifying lenders that payments need to be processed for loans in their portfolio. - **Minimum payment calculation configuration** [New Feature] — Lenders are able to configure their minimum payment calculation so it automatically includes the overdue amount. This change enables autopay to include the overdue amount as well. Please coordinate with the Peach team in order to implement this new feature as it requires loan type configuration changes. - **Authorized purchase status** [New Feature] — Lenders have the ability to use a new purchase status in support of line of credit and credit card products. Purchases may be created in authorized status, resulting in a hold on the account balance, open to buy, and available credit; however, nothing is written to the ledger thereby enabling lenders to ensure interest accrual begins at the time of purchase "capture" or settlement. - **Overdue balances** [Improvement] — Lenders are able to consume detailed overdue balances data (e.g. balance overdue greater than 120 days) in Snapshots and also include the new data fields in loan tapes. - **Create purchase endpoint optimization** [Improvement] — Peach deepened its investment in supporting credit card clients by improving the response times when lenders call the Create purchase endpoint. - **Overdue event** [Improvement] — Lenders are able to consume more granular overdue loan details such as number of days overdue via webhooks and the loan.overdue events provided by Peach. - **Interest accrual agent tool** [New Feature] — Agents are able to calculate the amount of interest accrued on a loan between two dates using the new Interest Accrual Calculator agent tool within borrower portal. - *Related training: [Borrower Portal - Agent Only View and Tools >Loan Options - Agent only - Interest accrual calculator (new)](/servicing-operations/agent-only-tools/agent-tools-overview)* - **Fee details** [Improvement] — Lenders are able to include a detailed fees breakdown by type (e.g. outstandingLateFeesAmount) to supplement the existing total outstandingFeesAmount in loan tapes, get a detailed fees breakdown via loan balances endpoints, and see the fees breakdown in Snapshots. - **Line of credit and credit card periods** [Improvement] — Lenders have the ability to generate due dates based on a recurring statement generation date. Previously, Peach only offered the ability to set recurring due dates which drives irregular statement generation dates. - **Co-borrower information** [Improvement] — Agents and borrowers have the ability to view co-borrower information within borrower portal by accessing the Summary section and scrolling to view Loan Terms. - *Related training: [Borrower Portal > Loan Details - Loan Details -Summary (updated)](/servicing-operations/borrower-portal/borrower-portal-overview)* - **Principal amount** [New Feature] — Lenders have the ability to set principalAmount for installment loans atOrigination in the event it's different than the amountFinanced (e.g. in the event of an origination fee being deducted from the amount disbursed). Peach's system will use principalAmount for interest accrual if the value is passed. ## 2023 Q1 — Released 04.17.2023 ### Agent Portal (CRM) - **Collections Campaign Exporter** [Improvement] — Allows lenders to create a campaign and export borrower details at a lender-determined cadence. Additional details are showcased in the [Campaign API documentation](https://docs.peach.finance/tag/Campaign-Overview). Iterated upon: dialer-export list configuration, campaign logging/ messaging, as well as the export scheduling capabilities. - **Agent-uploaded documents** [New Feature] — Allows an agent to: upload a document to a borrower's "Account Settings" page. Once uploaded that external document can be associated to a case and sent as an attachment. - **Send statements as attachments** [New Feature] — Allows agents to associate a statement to a case, and then attach that statement to an outbound email or snail mail interaction with context. - **Custom Grouping of Cases for the "Create a case" menu** [New Feature] — Allows lenders to group with headers and order the cases in their 'create case' menu. - **Dispute of Debt case** [Improvement] — Allows lenders to select `Incorrect at Credit Bureau` on the "Dispute confirmed reason" case-detail field. - **Borrower search** [Improvement] — Auto-identify standard Peach public formats pasted into the search box and suggest the relevant prefix for a targeted result (Shift+ enter to accept the recommendation). Exact matches are now case "insensitive", archived results are indicated as such when matched to. - **Task queue prioritization** [Improvement] — Prioritize "review inbound text" tasks above "review emails" in the agent task queue. This allows agents to efficiently work on responding to inbound texts first, regardless of task age, which is more time-sensitive than emails. - **External interactions** [New Feature] — Allows agents to create externally-hosted interaction (calls, emails) in our CRM. This audit trail captures all interactions facilitated across multiple platforms in one place, and bolsters compliance around borrower outreaches. - **Interactions search** [New Feature] — Allows agents to filter interactions on a borrower by associated case, channel, keywords, direction, and type. This allows agents to pull the right interaction in our CRM. - **Interaction statuses** [Improvement] — Provide more context on why outbound interactions failed, these status details are updated in the API documents. For emails, lenders can differentiate between outbound emails that were hard bounced vs soft bounced. For texts, lenders can decipher when a outbound text failed due to a borrower opting out of receiving text messages. ### Loan Management & Borrower Portal - **Payment hold days** [New Feature] — For credit card (and line of credit) products, lenders can configure the number of calendar or business days that Peach's system will wait to update the product's Open to Buy amount. Configuration can be done at the loanType (portfolio), loan (account), or transaction (payment) level. Please reach out to the Peach team for assistance with setting these configurations. - **Dynamic autopay amount calculation** [Improvement] — For line of credit and credit card products, the amount collected on the due date has always been a fixed amount. Today, Peach offers the ability to allow a lender to configure whether or not they want the autopay amount to dynamically update based on payments made between statement date and due date. - **Prevent pyramiding of late fees** [New Feature] — Lenders have the ability to choose whether an overdue amount resulting from a previous late fee (and only a late fee) will cause another late fee to be assessed. - **Open to Buy** [New Feature] — For credit card (and line of credit) products, lenders can configure which accounting buckets are included in their Open to Buy calculation. Additionally, Open to Buy takes into account the loanType, Loan, or Transaction's hold days configuration to assist in risk mitigation. - **Payment events** [Improvement] — Peach introduced a new event — `payment.dueToday` — which indicates to lenders that a loan's payment is due and needs to be processed (for externally processed payments) or is processing (for Peach-processed payments) today. Please update your webhook subscription or contact the Peach team for assistance to receive this new event. - **Partial payment reversal** [Improvement] — Previously, lenders were able to reverse payments (transactions) in full only. New partial reversal functionality enables a lender to reverse a portion of a payment. A new attribute -- effectiveAmount -- has also been introduced on transaction objects to more clearly reflect the "net amount" of a transaction affected by a partial reversal. - **Request draw** [New Feature] — For line of credit product types, borrowers can request a draw on their line of credit using a new front end tool. - **Service credit types** [Improvement] — Lenders and agents have the ability to designate new service credit types so they can more granularly track the reason for applying a service credit. - **Chargeback endpoints** [Improvement] — New endpoints for create and update transaction chargeback have been added. The status of the corresponding transaction updates automatically as the chargeback moves through its lifecycle. - **External transaction status transition** [New Feature] — Lenders can configure simple logic enabling them to define rules for when Peach's system will automatically transition the status of a payment (transaction) from "pending" to "succeeded". - **Balance check for one-time payments** [Improvement] — Previously, balance check was available for only autopay transactions. With the feature enhancement, lenders have the ability to configure balance check for one time, scheduled payments. Please contact the Peach team to enable configurations needed for this functionality.