Mail channel addition for "Do Not Interact" [Improvement] — The ability to create a DNI, on a Case, to block borrower outreaches for mail channel.
Ability to filter "Open Cases" by loan type [Improvement] — The ability to filter "Open Cases" on the manager dashboard by loan type
- Related training: Agent Portal (CRM) - Manager Tools > Open Cases (updated)
Mark contact as invalid contact for failed outbound texts due to number disconnected [Improvement] — A contact is marked as invalid if we receive a Twilio outbound text error code of 30005.
Borrower Portal notification that a loan assigned to a third-party debt collections agency [New Feature] — Allows borrower and agents to know if a loan was assigned to a third-party debt collections agency. The notice provides details about the debt collections agency including their legal name, phone number, email address, and mailing address for direct contact.
- Related training: Borrower Portal - Loan Details (updated)
Add payment method using Plaid in Borrower Portal [Improvement] — Improved design and flow for borrowers adding their bank account details via Plaid integration.
Balance changed event [Improvement] — The loan.balance.changed event was enhanced to provide additional details about balance changes, supporting lenders in their event-based internal accounting, reconciliation processes, and tracking their balance changes over time. This event now includes additional information such as: reimbursementAmount, paidBalances object, and replayId (if balance change was triggered by a replay).
Interest deferral promo program for amortized lines of credit [New Feature] — Allows lenders to offer a deferred interest promotion on amortized draws. All payments made during the promo period are applied to principal. Deferred interest accrues daily but not recognized during the promo period. If there is an outstanding balance on promo expiration date, the accrued deferred interest is recognized and the borrower needs to pay it. The amortized draw's recurring amount remains the same and the borrower continues to pay their expected amount until the draw balances is paid off.
Statement activities and adjustments V3 [Improvement] — A new version of lines of credit and credit card statement logic to improve "Account Activity" section. A new sub-section, Adjustments was added to the statement template. The new Adjustments sub-section shows details of activities that sum up to the "Period adjustments" amount in the Account Summary table. Activity date and post date columns were added to the Fees sub-section. The V3 is available for testing in production. If you want to test the V3 or upgrade your statements version please work with the CX team. This is an opt-in upgrade and your current statements version won't change by default.
AI-generated past call transcription and summary [New Feature] — Agents benefit from concise call transcription and summaries, saving time and improving efficiency for follow-ups, while maintaining accurate records for compliance and supporting quality assurance efforts.
Authorized third party representation [New Feature] — The ability to see if there is a authorized third party contact on a borrower, represented on a borrower's CRM page.
AI-case summary comment section [Improvement] — Agents are able to provide input on generated case summaries.
Loan Type View [New Feature] — Allows admins to view all loan types configurations. This is a read-only view. To make any updates to a loan type, please continue to submit change requests to the Peach team.
Template [New Feature] — New snail mail templates for all communications sent by Repayment Engine.
- Related training: Admin Portal - Repayment Engine (updated)
Template [New Feature] — "Promise To Pay Plan Canceled" email and text to notify borrowers if a Promise to Pay plan was canceled.
Template [New Feature] — "Autopay Amount Changed" and "Loan Right To Cure Personal Unsecured" text templates. These 2 text templates are new communication channels sent by repayment engine.
Rounding V2 [New Feature] — A core change to how fractions of cents are handled in the system. Peach team sent a detailed document in Q3'24. If you haven't received it, or would like to learn more about the change please contact the Peach team.
Charge fee agent tool [New Feature] — Allows agents to charge an ad-hoc "dynamic" fee on a loan. A special fee type is required. To configure the fee type, please contact the Peach team.
Production and Sandbox loan type parity [New Feature] — Allows lenders and Peach to monitor parity of two loans types, one in Production and the other in Sandbox. In case one of the loan types configurations change while the other don't, the system will send an alert.
Grace period support for amortized draws [Improvement] — Grace period logic for lines of credit was enhanced to incorporate amortized draws where only minimum payment (aka amortized recurring amount) vs. full draw balance must be paid in order the line to be considered grace period eligible.
Task worker pairing configuration [Improvement] — Lenders have the option to configure task matching for inbound email tasks, in response to a email thread, that are associated to a specific Case-type
Call hold [New Feature] — Agents are able to put calls on hold, giving them the tools to manage these active calls effectively and to better assist borrowers
Email threading [New Feature] — Inbound email threads have the same Case Type associated
- Related training: Agent Portal (CRM) - Introduction > Inbound &
Unassociated interactions [New Feature] — Able to view all past unassociated interactions in the manager dashboard
- Related training: Agent Portal (CRM) - Manager tools >
Create back-dated cases [Improvement] — For lenders wanting to migrate cases/events from external sources to a borrower in Peach, "openedAt" can be leveraged to reflect the time the case was originally established in the external system.
- Related training: Create borrower cases API (updated)
Case ownership v2 [Improvement] — Able to view, filter, and reassign more-than-one owned cases to another owner on the
Template [New Feature] — "Promise To Pay Missed" email and text to notify borrowers that a promise to pay was not fulfilled, sent after each Promise to Pay period end date.
Repayment Engine [Improvement] — Admin users can specify "channel" for each repayment engine configuration to have control over which channels they want communications to be sent. We currently support email and or text channels (if a template for that subject and channel is supported)
- Related training: Admin Portal - Repayment Engine (updated)
Purchase timeline [New Feature] — Lenders are able to obtain a sequential ordering of purchases using specific purchase timestamps passed to Peach as part of the query parameters via Get line of credit purchases API or Get draw purchases API. To generate the timeline, Peach "inserts" purchases using the first available timestamp provided in the query parameters.
“Cancel" agent tool [Improvement] — Agents can now include the Metro2 Account Status code when canceling a loan within the "Cancel" agent tool workflow if the loan is reported to one or more credit agencies. Previously, agents could not select a code for Metro2 reporting when canceling a loan.
Statement details for grace period [Improvement] — If a draw is eligible for a grace period, interestChargedDetails.interestRate will be set to 0 for the entire period, ensuring a more accurate and understandable presentation. This enhancement drives greater clarity on borrowers' statements by showing an interest rate of 0% during a grace period applicable loan period.
Installment Refunds v2 [Improvement] — Lenders can now set a refund date and timestamp with Create refunds v2 API, which can occur between now and the activation date. Additionally, lenders have the option to refund fees, including origination fees, late fees and dynamic fees. The logic for applying refunds has been enhanced to ensure that all past obligations and overdue amounts are fulfilled first. Agents can now access the "Manage Refunds" tool in the Agent View of the Borrower Portal to view historical refunds, check their status, and cancel any refunds that have succeeded.
Statement activities for lines of credit [Improvement] — Lenders are able to access additional attributes within statement details, including originalAmount, drawId and whether the activity was an adjustment. Further, new activities that cause adjustments have been added to statement details, including payments (transactions in Peach), reversals, reimbursements, service credits, purchases, purchase disputes, and fees. Additionally, failed transactions that occur and fail within the same period have been removed. Lenders now have the option to configure statements to display either the Activity Date alone or both the Activity Date and the Posted Date (effective date). Peach will be proactively coordinating roll out of this feature with clients to ensure a smooth transition.
Infrastructure [Improvement] — Peach has enhanced the reliability and performance of our database replica delivery system. These improvements ensure faster data replication, increased system stability, and greater overall efficiency, providing a smoother and more dependable user experience.
Task worker pairing configuration [Improvement] — Lenders have the option to configure task matching for 1) Case-related tasks based on Case associated loan type / for non-Case related tasks based on borrower loan type
Call notes [Improvement] — Agents are able to create a Call Note on an active or past call as a representation of what happened in the call. This Call Note is also represented in the general Borrower Notes section.
- Related training: Agent Portal (CRM) - Introduction > Voice Calls Call Notes (new)
Pause / start recording [New Feature] — Agents are able to pause and start recording in an active call
Case ownership [New Feature] — The ability to assign a case to an owner and have all case-controls (Scheduled calls and snoozes) to the same owner. Cases can be assigned directly on the case.
Promise to Pay Summary [Improvement] — The ability to see the history and status of all past, present, and future promise to pays created on Loans in the Agent tools on a loan in the agent-view of the borrower portal. Note: Existing Promise to pays that are existing as case details will be migrated to the new agent tool system and eventually deprecated on the Collections cases over the quarter.
Interactions filter [Improvement] — Agents are able to filter interactions based on more granular details such as Case, Channel, Status, Reason, Direction etc.
- Related training: Agent Portal (CRM) - Introduction > Searching
Custom template editability [Improvement] — Agents are able to edit the content of custom templates rendered in CRM for text and email channels.
- Related training: Admin Portal > Custom Template (updated)
Text [Improvement] — Agents are able to see details on failed outbound texts.
- Related training: Agent Portal (CRM) - Introduction > Outbound text messages (updated)
Power of attorney representation [New Feature] — The ability to see if there is a power of attorney contact on a borrower, represented on the CRM.
Template [New Feature] — "Promise To Pay Plan Created" for email and text channels. Sent when a Promise to Pay plan is created on the agent-view of the borrower portal.
Template [New Feature] — "Loan Details" for text channel. Sent when a new loan is activated.
Promise to Pay Agent Tool [New Feature] — lenders are able to create and cancel promise to pay plans via a new agent tool or new API endpoints. Please contact Peach support in order for the new tool's permissions to be enabled or grant the appropriate Roles permission for "promise.to.pay.plan:list" and "promise.to.pay.plan:read" in your Admin Portal.
Balance changes tracking [New Feature] — Lenders are able to track the timeline of a loan's balance over time by subscribing to balance change events. The new event fires every time Peach writes to the ledger, resulting in a corresponding balance change. Please see updated API documentation (loan.balance.changed "schema") for more details.
Custom identity types [New Feature] — Lenders are able to pass "State ID" details as part of the Create identity API endpoint. In addition, lenders are able to create their own Custom identity type and value when creating an Identity in Peach. These details will appear on Loan Tapes in the following fields: mainBorrowerIdentityType and mainBorrowerIdentityValue.
Purchase object timestamps [Improvement] — Lenders are able to gain more insight into Purchase objects' lifecycle using new timestamp information that is available in Peach.
authorizedAtandsettledAttimestamps have been introduced as well as logic to setauthorizedAttimestamps when the lender passes anauthorizationPurchaseIdat the time of Purchase creation.External payment instrument management [Improvement] — Lenders are able to update and manage external payment instrument status via API. Previously modifications to external payment instrument statuses was more limited. For reference, please see updated API documentation.