Edit company configuration

Company configuration controls your company's global settings across Peach portals, including support contact details, communication preferences, payment types, branding, and UI behavior. Use this page to view and update the settings that shape how borrowers and agents experience your portals.

Availability: Requires the beta toggle to be enabled. If you don't see Company Config in your sidebar, contact Peach support. Required permissions: company:read (to view); company:update (to edit)

• Changes to company configuration take effect immediately across all Peach portals once saved. Review changes carefully before saving, especially support contact details and communication settings that borrowers see directly.
• Some fields on this page are read-only. Editable fields are marked in the tables below. Changes to editable fields take effect immediately.
• Some fields — such as authentication methods, payment processor configuration, and payment type settings — are not editable through the Admin Portal. Contact Peach to update these.

From the Admin Portal sidebar, select Company Config. The configuration displays in field view by default, organized into labeled sections.

To switch to raw JSON view, select the code icon in the upper right. This shows the full config object as structured JSON, useful for verifying exact configuration values or sharing settings with your engineering team.

1. From Company Config, select Edit.
2. Update the fields you want to change across any of the sections below.
3. Select Save to apply your changes, or Cancel to discard.

Caution: Turning off a communication channel (inbound voice call, inbound web chat, or two-way texting) immediately removes that contact option from the Borrower Portal. Borrowers who are accustomed to using that channel will no longer be able to reach your team through it.

Caution: Changing your support contact details (phone number, email, mailing address) updates the information displayed to borrowers on the Contact Us page and in all future borrower communications. Verify the new contact details are correct and monitored before saving.

Caution: Changes to collections auto-initiation and auto-close settings affect how the system handles delinquent accounts. Adjusting these thresholds while accounts are actively in collections may change which accounts are escalated or resolved.

This section displays your company's enabled payment types and balance check settings as a read-only reference. The rows shown depend on which payment types are configured for your company. Contact Peach to modify payment type settings.

• Manage communication templates
• Admin Portal overview