The external payment tools record checks, wires, and money orders in the loan ledger. Applying an external payment does not process the payment — it only creates a ledger entry. You must deposit or receive the funds through your own banking processes. After the payment clears or fails, update its status using the Manage payments tool.
Availability: All clients Required permissions: payment.instrument:external AND transaction:create (both required) Loan status: active, accelerated, or chargedOff Loan types: All
- External payments are not processed by Peach. You are responsible for depositing the check or receiving the wire/money order through your lender's bank account.
- After applying the payment, use the Manage payments — Change payment status action to update the status when the payment succeeds or fails.
- For Line of Credit loans, you can apply the payment to a specific draw or let it allocate across all draws.
- From the agent-view Borrower Portal, open the loan and select Loan options > Apply external check.
- Enter the Check payer full name.
- The Effective date is set automatically.
- Enter the Amount.
- Enter the Routing number (9 digits). The system validates the routing number and displays the bank name if valid.
- Enter the Account number.
- Enter the Check number. The routing number, account number, and check number can be found in the bottom-left corner of the check.
- Select the Account type: Personal or Business.
- Select the Check status: Processing, Failed, or Succeeded.
- If you selected Failed, select a Failure reason from the dropdown.
- For Line of Credit loans, select the scope from the Applicable to dropdown. See Global behaviors — Applicable-to selector.
- If your company requires a Case ID, select a case from the Case ID dropdown. See Global behaviors — Case ID requirement.
- Select Apply check.
| Field | Description | Required | Values / Format |
|---|---|---|---|
| Check payer full name | The name of the person who wrote the check. | Yes | Text |
| Effective date | The date the payment is recorded. | — | Date (auto-set) |
| Amount | The check amount. | Yes | Currency |
| Routing number | The bank routing number. Must be exactly 9 digits. Validated via bank lookup. | Yes | 9-digit number |
| Account number | The bank account number. | Yes | Text |
| Check number | The check number printed on the check. | Yes | Text |
| Account type | The type of bank account. | Yes | Select: Personal, Business |
| Check status | The current processing status of the check. | Yes | Select: Processing, Failed, Succeeded |
| Failure reason | The reason the check failed. Only shown when status is Failed. | Conditional | Select: Insufficient Funds, Account Closed, Invalid Account, Unknown Reason, Account Frozen, Deceased, Invalid Routing, Payment Stopped, Fraudulent |
| Applicable to | Whether to apply the check to the full line of credit or a specific draw. Only shown for LOC loans. | Conditional | Select: Line of credit and draws, or a specific draw |
| Case ID | The case associated with this action. | Conditional | Select from open cases. Required when forceCaseIdOnAgentActions is enabled. |
- From the agent-view Borrower Portal, open the loan and select Loan options > Apply external wire.
- The Effective date is set automatically.
- Enter the Amount.
- Select the Wire type: Domestic or International.
- Enter the Wire number.
- Optionally enter the Account number, Routing number, and Institution name. These fields are optional but help with record-keeping.
- Select the Wire status: Processing, Failed, or Succeeded.
- If you selected Failed, select a Failure reason from the dropdown.
- For Line of Credit loans, select the scope from the Applicable to dropdown.
- If your company requires a Case ID, select a case from the Case ID dropdown.
- Select Apply wire.
| Field | Description | Required | Values / Format |
|---|---|---|---|
| Effective date | The date the payment is recorded. | — | Date (auto-set) |
| Amount | The wire amount. | Yes | Currency |
| Wire type | Whether the wire is domestic or international. | Yes | Select: Domestic, International |
| Wire number | The wire reference number. | Yes | Text |
| Account number | The bank account number associated with the wire. | No | Text |
| Routing number | The bank routing number. If provided, must be exactly 9 digits and is validated via bank lookup. | No | 9-digit number |
| Institution name | The name of the sending bank. | No | Text |
| Wire status | The current processing status of the wire. | Yes | Select: Processing, Failed, Succeeded |
| Failure reason | The reason the wire failed. Only shown when status is Failed. | Conditional | Select: Insufficient Funds, Account Closed, Invalid Account, Unknown Reason, Account Frozen, Deceased, Invalid Routing, Payment Stopped, Fraudulent |
| Applicable to | Whether to apply the wire to the full line of credit or a specific draw. Only shown for LOC loans. | Conditional | Select: Line of credit and draws, or a specific draw |
| Case ID | The case associated with this action. | Conditional | Select from open cases. Required when forceCaseIdOnAgentActions is enabled. |
- From the agent-view Borrower Portal, open the loan and select Loan options > Apply external money order.
- The Effective date is set automatically.
- Enter the Amount.
- Enter the Serial number from the money order.
- Optionally enter the Account number, Routing number, and Institution name.
- Select the Money order status: Processing, Failed, or Succeeded.
- If you selected Failed, select a Failure reason from the dropdown.
- For Line of Credit loans, select the scope from the Applicable to dropdown.
- If your company requires a Case ID, select a case from the Case ID dropdown.
- Select Apply money order.
| Field | Description | Required | Values / Format |
|---|---|---|---|
| Effective date | The date the payment is recorded. | — | Date (auto-set) |
| Amount | The money order amount. | Yes | Currency |
| Serial number | The money order serial number. | Yes | Text |
| Account number | The bank account number associated with the money order. | No | Text |
| Routing number | The bank routing number. If provided, must be exactly 9 digits and is validated via bank lookup. | No | 9-digit number |
| Institution name | The name of the issuing institution. | No | Text |
| Money order status | The current processing status of the money order. | Yes | Select: Processing, Failed, Succeeded |
| Failure reason | The reason the money order failed. Only shown when status is Failed. | Conditional | Select: Insufficient Funds, Account Closed, Invalid Account, Unknown Reason, Account Frozen, Deceased, Invalid Routing, Payment Stopped, Fraudulent |
| Applicable to | Whether to apply the money order to the full line of credit or a specific draw. Only shown for LOC loans. | Conditional | Select: Line of credit and draws, or a specific draw |
| Case ID | The case associated with this action. | Conditional | Select from open cases. Required when forceCaseIdOnAgentActions is enabled. |