Seven loan tools are available to both agents and borrowers. Unlike the 48 agent-only tools, these appear in the Loan Options menu for borrowers as well — unless the company hides them through configuration. This page provides a quick reference for agents. For full how-to steps, see the Borrower Portal documentation.
Availability: All clients Borrower visibility: Controlled per tool by uiConfig.loanOptions settings
Each shared tool has a corresponding uiConfig.loanOptions property. When the property is set to hidden, borrowers cannot see or access the tool. Agents always see these tools regardless of the visibility setting.
Request a draw against the available credit limit.
| Permission | draw.purchase:create |
| Loan status | active |
| Loan type | Line of Credit only |
| Borrower visibility | uiConfig.loanOptions.drawFunds |
Move the next due date to a different day of the month.
| Permission | due.date:update |
| Loan status | active |
| Loan type | All |
| Borrower visibility | uiConfig.loanOptions.changeDueDate |
Enable, disable, or update automatic payment settings.
| Permission | autopay:update |
| Loan status | active (disabled when collections case exists) |
| Loan type | All |
| Borrower visibility | uiConfig.loanOptions.manageAutopay |
View, add, or remove payment instruments on the loan.
| Permission | payment.instrument:list |
| Loan status | Any |
| Loan type | All |
| Borrower visibility | uiConfig.loanOptions.managePaymentMethods |
Submit a one-time payment toward the loan balance.
| Permission | — |
| Loan status | active, accelerated, or chargedOff (agent only for charged-off loans) |
| Loan type | All |
| Borrower visibility | uiConfig.loanOptions.makePayment |
Agents can make payments on charged-off loans. Borrowers cannot — the tool is disabled when the loan status is chargedOff. Additionally, the tool is disabled for both agents and borrowers when an active collections case exists.
Set or update a display name for the loan.
| Permission | loan:update |
| Loan status | Any |
| Loan type | All |
| Borrower visibility | uiConfig.loanOptions.changeNickname |
Generate a statement showing the total amount needed to pay off the loan in full.
| Permission | — |
| Loan status | active, accelerated, chargedOff |
| Loan type | All |
| Borrower visibility | uiConfig.loanOptions.getPayoffStatement |
Two behaviors differ when agents use these tools compared to borrowers:
- Charged-off payments. The Make payment tool is enabled for agents on charged-off loans. Borrowers cannot make payments once a loan is charged off.
- Collections bypass. The Make payment and Manage Autopay tools check for an active collections case and disable themselves for borrowers. Agents who need to process a payment on a loan in collections can use the Apply external payments tools instead.