Syncing (refreshing) a loan recalculates accrued interest, fees, and payment balances to ensure the loan data is accurate. Use this tool when you notice incorrect balances or missing updates on a loan. The tool supports two modes: a quick refresh without replay, and a full replay that recalculates the loan from a specific date.
Availability: All clients Required permissions: loan:refresh Loan status: All statuses Loan types: All
- Start with a sync without replay. This is faster and resolves most balance discrepancies.
- Use a sync with replay only if the quick refresh does not fix the issue. Replaying a loan recalculates everything from the specified date forward and can take up to 10 minutes.
- Do not navigate away from the page while a replay is in progress. The tool polls for completion and displays a progress indicator.
- If the loan still shows incorrect amounts after both sync methods, escalate the issue to your supervisor.
A quick refresh updates the loan's current state without recalculating historical data.
- From the agent-view Borrower Portal, open the loan and select Loan options > Sync.
- Select Without replay.
- Select Sync account.
The system refreshes the loan data. A success message appears when the sync completes.
A full replay recalculates the loan from a specific date forward, reprocessing all interest accruals, fees, payments, and credits from that point.
- From the agent-view Borrower Portal, open the loan and select Loan options > Sync.
- Select With replay.
- Select the replay start date:
- Select Account activation to replay from the very beginning of the loan.
- Or select a specific date using the date picker.
- Enter a Reason describing why the replay is needed. This is required for audit purposes.
- Select Sync account.
The system begins the replay process. A progress indicator displays while the replay is running. Wait until processing completes before navigating away.
| Field | Description | Required | Values / Format |
|---|---|---|---|
| Sync type | Whether to perform a quick refresh or a full replay. | Yes | Radio: Without replay, With replay |
| Replay date | The date from which to recalculate the loan. Only shown when With replay is selected. | Conditional | Date picker with Account activation preset, or a specific date |
| Reason | An explanation of why the replay is needed. Only shown when With replay is selected. | Conditional | Text area (required when replaying) |