# Monitor uncompleted tasks

The Uncompleted Tasks page shows all tasks assigned to agents that have not yet been completed. Use it to identify overdue work, review task details, and delete tasks that are no longer needed.

**Availability:** All clients
**Required permissions:** `managerdashboard:read` (to access)

## View uncompleted tasks

From the [Manager Dashboard](/servicing-operations/agent-portal-crm/crm-manager-overview) sidebar, select **Uncompleted Tasks**. The page displays a table of all uncompleted tasks across your team.

| Column | Description |
|  --- | --- |
| **Select** | Checkbox for selecting tasks for bulk actions. A select-all checkbox in the header selects all visible tasks. |
| **Task** | The task name or type (e.g., `reviewAutoCreatedCase`, `makeScheduledCall`). |
| **Task age** | How long ago the task was created. Sortable by creation date. |
| **Agent** | The agent assigned to the task. |
| **Status** | The current task status. |
| **Queue** | The task queue the task belongs to. |
| **Case type** | The case type associated with the task. |
| **Case owned** | The agent who owns the related case. Only visible when case ownership is enabled (`config.tasks.enableCaseOwnership`). |
| **Cloned** | Whether the task is a clone of another task. |


Select the column management icon to show, hide, or reorder columns. Select **Reset to default** to restore the original column layout.

## Filter tasks

Select the filter controls above the table to narrow results by any combination of:

| Filter | What it matches |
|  --- | --- |
| **Queue** | The task queue the task belongs to. |
| **Status** | The task status (Pending, Reserved, Accepted, Wrapping). |
| **Task type** | The type of task. |
| **Case type** | The case type associated with the task. |
| **Case ID** | A specific case identifier. |
| **Related interaction ID** | The interaction associated with the task. |
| **Marked as unable to complete** | Whether the task was flagged as unable to complete. |
| **Case owned** | The agent who owns the related case. Only visible when case ownership is enabled. |


Filters combine with AND logic — results must match all active filters.

## Sort tasks

Select any column header to sort the table by that column. Select the same header again to reverse the sort direction.

## View task details

Select a task row to open the **Task Details** modal. The modal displays the full task information, including the assigned agent, task type, creation and due dates, priority, and any associated borrower or case context.

## Delete tasks

You can delete individual tasks or multiple tasks at once.

### Delete a single task

1. Select the checkbox next to the task you want to delete.
2. The bulk action bar appears above the table.
3. Select **Delete**.
4. In the confirmation dialog, confirm the deletion.


### Delete multiple tasks

1. Select the checkbox next to each task you want to delete, or select the header checkbox to select all visible tasks.
2. The bulk action bar shows the number of selected tasks.
3. Select **Delete**.
4. In the confirmation dialog, confirm the batch deletion.


**Caution:** Deleting a task removes it permanently. The assigned agent will no longer see the task in their queue. Verify the tasks are no longer needed before deleting.

## Related pages

- [Manager Dashboard](/servicing-operations/agent-portal-crm/crm-manager-overview)
- [Monitor queues](/servicing-operations/agent-portal-crm/crm-manager-queues)
- [Monitor agent availability](/servicing-operations/agent-portal-crm/crm-manager-agents)