The Account settings page lets you manage your personal information, contact details, communication preferences, payment methods, and uploaded documents. These settings apply across all your loans.
Availability: All clients
- To reach Account settings, select Settings from the navigation or menu. A back link returns you to your loan dashboard.
- Each section on the page can be independently shown or hidden by your lender. Your portal may not display all sections described below if your lender has customized the interface.
The Profile section displays your name (or company name for business accounts) and username. These fields are read-only on this screen.
If your lender uses password-based authentication, a Change password option appears in this section. Select it to update your password. This option does not appear when your lender uses one-time code or SAML SSO authentication.
The Contact information section shows your email address, cell phone number, home phone number, and home address. Select Edit next to any field to update it.
When you change your email address or cell phone number, the system sends a one-time verification code to the new address or number. Enter the code to confirm the change. You can also request a voice call instead of a text message when verifying a new phone number.
Email addresses and phone numbers must be unique across borrowers. If the email or phone you enter is already associated with another account, you can claim it by completing the verification process.
The system may temporarily suspend the change process for one hour if it detects multiple failed attempts to enter or resend verification codes.
Select Edit next to your home address to update your street address, city, state, zip code, and country. Address changes do not require verification.
The Communication preferences section controls which optional notifications you receive.
- Send payment reminders when my account is current — turn this on to receive reminders while your account is current, or turn it off to stop them. When turned off, you still receive reminders if your account becomes overdue. Regulatory notifications about payment status and overdue loans cannot be disabled.
- Email my statements — opt in or out of receiving billing statements by email. This option appears only when statements are enabled for your loan.
- Mail my statements — opt in or out of receiving billing statements by physical mail. This option appears only when statements and mail delivery are enabled for your loan.
The Additional contacts section lets you add people who should be associated with your account. Each contact requires a name and a relationship type. The available relationship types depend on the account type.
For personal accounts: Spouse, Parent, Guardian, Executor, Administrator, Other Relative, or Legal Representation.
For business accounts: Owner, Executive, Employee, or Legal Representation.
When you mark a contact as an Authorized party, that person is authorized to make payments and changes on your account. When you add a contact with the Legal Representation relationship, that person or business is authorized to legally represent you in matters related to your loans.
Select Add additional contact to add a new contact. Your existing contacts are listed in the order they were added.
If you have no additional contacts, a message reads "You currently have no additional contacts."
The Payment methods section is the same as the Manage payment methods tool on the loan detail view, embedded directly into Account settings for convenience. Here you can view, add, edit, or remove bank accounts and cards. Payment methods are shared across all your loans.
For full instructions on adding bank accounts (manual or Plaid), adding cards, microdeposit verification, editing, removing, and setting a default, see Manage payment methods.
Inactive or expired instruments appear in a separate section below your active payment methods.
The Upload documents section lets you securely send files to your lender's customer support team. Select a file from your device and upload it.
Accepted formats are .jpg, .jpeg, .pdf, or .png, with a maximum file size of 10 MB per document.
After uploading, documents are not accessible to you — they are reviewed internally by the support team. You cannot send documents as email attachments; the system drops attachments sent to your lender's support email address.
Three additional pages are accessible from links within Account settings. Each requires specific permissions and opens as a separate view with a back link to Account settings.
View and update your personal information, including your name, date of birth, and contact details.
Required permission: person:update
View and update your identity documents, such as your Social Security number or government-issued ID numbers. Sensitive fields are masked for security.
Required permissions: person.identity:update AND person:read.sensitive (both required)
View and update your consent preferences for various consent types configured by your lender.
Required permission: consent:update
Your lender controls which sections appear on the Account settings page. The following sections can each be independently shown or hidden:
| Section | Configuration |
|---|---|
| Profile | accountSettingsPage.profile |
| Contact information | accountSettingsPage.contactInformation |
| Communication preferences | accountSettingsPage.commPreferences |
| Additional contacts | accountSettingsPage.additionalContacts |
| Payment methods | accountSettingsPage.paymentMethods |
| Upload documents | accountSettingsPage.uploadDocs |