The Manage Advances tool lets you update the status of advances on a Multiple Advances installment loan. Use this tool to settle a pending advance, cancel a scheduled advance, or change an advance's processing state.
Availability: All clients Required permissions: loan.advance:update Loan status: active Loan types: Installment with Multiple Advances only
- From the agent-view Borrower Portal, open the loan and select Loan options > Manage advances.
- The form displays a list of advances on the loan. Select the advance you want to update. Only advances in
pendingorscheduledstatus can be selected — other statuses are disabled. - Select the new Status from the dropdown. The available options depend on the advance's current status:
- For pending advances: Settled, Pending.
- For scheduled advances: Scheduled, Settled, Pending, Canceled.
- If the advance is in
scheduledstatus, you can also update the Advance date and Amount. - If your company requires a Case ID, select a case from the Case ID dropdown. See Global behaviors — Case ID requirement.
- Select Update advance.
The advance updates immediately with the new status and details.
| Field | Description | Required | Values / Format |
|---|---|---|---|
| Advance | The advance to update. Only pending and scheduled advances are selectable. | Yes | Radio group from advance list |
| Status | The new status for the advance. Options vary by current status (see table below). | Yes | Select (see status transitions) |
| Advance date | The date for the advance. Only shown and editable for scheduled advances. | Conditional | Date |
| Amount | The advance amount. Only shown and editable for scheduled advances. | Conditional | Currency |
| Case ID | The case associated with this action. | Conditional | Select from open cases. Required when forceCaseIdOnAgentActions is enabled. |
| Current status | Available new statuses |
|---|---|
pending | Settled, Pending |
scheduled | Scheduled, Settled, Pending, Canceled |