# Charge and waive fees

Use **Charge fee** to apply an ad-hoc or fixed dynamic fee to a loan — for example, a returned payment fee or a service fee. Use **Waive fee** to waive a charged fee or update the amount of certain fee types. If a fee was charged in error, waive it rather than trying to reverse it.

**Availability:** All clients
**Required permissions:** `loan.type:list` AND `loan:charge.dynamicfee` (both required to charge); `loan:cancel.dynamicfee` (to waive)
**Loan status:** `active`
**Loan types:** All

## Charge a fee

The Charge Fee tool applies a dynamic fee to the loan. Your company's fee type configuration determines which fee types are available, whether the amount is fixed or ad-hoc, and whether the fee applies to specific draws on a Line of Credit.

**Note:** This tool is only visible when the `chargeFeeTool` feature flag is enabled for your company.

1. From the agent-view Borrower Portal, open the loan and select **Loan options** > **Charge fee**.
2. Select a **Fee type** from the dropdown. The dropdown lists all modification and service fee types configured for your company.
3. Review the fee details:
  - For **fixed** fee types, the **Fee amount** is displayed as a read-only value based on the fee type configuration.
  - For **ad-hoc** fee types, enter the **Fee amount** manually.
4. For Line of Credit loans, if the fee type applies to draws, select the scope from the **Applicable to** dropdown. This field only appears when the selected fee type has draw-level application enabled. See [Global behaviors — Applicable-to selector](/servicing-operations/agent-only-tools/agent-tools-overview#applicable-to-selector).
5. If your company requires a Case ID, select a case from the **Case ID** dropdown. See [Global behaviors — Case ID requirement](/servicing-operations/agent-only-tools/agent-tools-overview#case-id-requirement).
6. Select **Charge fee**.
7. Confirm the charge in the confirmation dialog.


The fee is applied to the loan and appears in the borrower's Activity view.

### Charge fee field reference

| Field | Description | Required | Values / Format |
|  --- | --- | --- | --- |
| **Fee type** | The type of fee to charge. Options come from your company's dynamic fee type configuration. | Yes | Select from configured fee types |
| **Fee amount** | The fee amount. Read-only for fixed fee types. Editable for ad-hoc fee types. | Yes | Currency (read-only or editable depending on fee type) |
| **Applicable to** | Whether to apply the fee to the line of credit or a specific draw. Only shown for LOC loans when the fee type supports draw-level application. | Conditional | Select: Line of credit and draws, or a specific draw |
| **Case ID** | The case associated with this action. | Conditional | Select from open cases |


## Waive a fee

The Waive Fee tool removes a charged fee from the loan. For certain fee types (origination fees and draw fees), you can update the amount instead of waiving it entirely.

1. From the agent-view Borrower Portal, open the loan and select **Loan options** > **Waive fee**.
2. For Line of Credit loans, select the scope from the **Applicable to** dropdown to filter the fee list.
3. The form displays a list of fees charged on the loan. Fees that have already been waived show a **Waived** label with details about when and by whom.
4. Select the fee you want to waive or update.
5. For most fee types, select **Waive fee** to waive the fee entirely.
6. For updateable fee types (origination fees and draw fees), select **Update amount** to change the fee amount instead of waiving it:
  - In the update dialog, enter the new **Fee amount**.
  - Confirm the update.
7. If your company requires a Case ID, select a case from the **Case ID** dropdown.


Waived fees are removed from the loan balance. Updated fees reflect the new amount immediately.

### Waive fee field reference

| Field | Description | Required | Values / Format |
|  --- | --- | --- | --- |
| **Applicable to** | Filters the fee list by the line of credit, all draws, or a specific draw. Only shown for LOC loans. | Conditional | Select: Line of credit only, Line of credit and draws, or a specific draw |
| **Fee selection** | The fee to waive or update. Select from the fee list. | Yes | Fee list |
| **Fee amount** | The new fee amount. Only shown in the update dialog for updateable fee types (origination fees and draw fees). | Conditional | Currency |
| **Case ID** | The case associated with this action. | Conditional | Select from open cases. Required when `forceCaseIdOnAgentActions` is enabled. |


## Related pages

- [Agent-only loan tools](/servicing-operations/agent-only-tools/agent-tools-overview)
- [Manage card status](/servicing-operations/agent-only-tools/agent-tools-card-status)
- [Issue and manage credits](/servicing-operations/agent-only-tools/agent-tools-credits)