Use Charge fee to apply an ad-hoc or fixed dynamic fee to a loan — for example, a returned payment fee or a service fee. Use Waive fee to waive a charged fee or update the amount of certain fee types. If a fee was charged in error, waive it rather than trying to reverse it.
Availability: All clients Required permissions: loan.type:list AND loan:charge.dynamicfee (both required to charge); loan:cancel.dynamicfee (to waive) Loan status: active Loan types: All
The Charge Fee tool applies a dynamic fee to the loan. Your company's fee type configuration determines which fee types are available, whether the amount is fixed or ad-hoc, and whether the fee applies to specific draws on a Line of Credit.
Note: This tool is only visible when the chargeFeeTool feature flag is enabled for your company.
- From the agent-view Borrower Portal, open the loan and select Loan options > Charge fee.
- Select a Fee type from the dropdown. The dropdown lists all modification and service fee types configured for your company.
- Review the fee details:
- For fixed fee types, the Fee amount is displayed as a read-only value based on the fee type configuration.
- For ad-hoc fee types, enter the Fee amount manually.
- For Line of Credit loans, if the fee type applies to draws, select the scope from the Applicable to dropdown. This field only appears when the selected fee type has draw-level application enabled. See Global behaviors — Applicable-to selector.
- If your company requires a Case ID, select a case from the Case ID dropdown. See Global behaviors — Case ID requirement.
- Select Charge fee.
- Confirm the charge in the confirmation dialog.
The fee is applied to the loan and appears in the borrower's Activity view.
| Field | Description | Required | Values / Format |
|---|---|---|---|
| Fee type | The type of fee to charge. Options come from your company's dynamic fee type configuration. | Yes | Select from configured fee types |
| Fee amount | The fee amount. Read-only for fixed fee types. Editable for ad-hoc fee types. | Yes | Currency (read-only or editable depending on fee type) |
| Applicable to | Whether to apply the fee to the line of credit or a specific draw. Only shown for LOC loans when the fee type supports draw-level application. | Conditional | Select: Line of credit and draws, or a specific draw |
| Case ID | The case associated with this action. | Conditional | Select from open cases |
The Waive Fee tool removes a charged fee from the loan. For certain fee types (origination fees and draw fees), you can update the amount instead of waiving it entirely.
- From the agent-view Borrower Portal, open the loan and select Loan options > Waive fee.
- For Line of Credit loans, select the scope from the Applicable to dropdown to filter the fee list.
- The form displays a list of fees charged on the loan. Fees that have already been waived show a Waived label with details about when and by whom.
- Select the fee you want to waive or update.
- For most fee types, select Waive fee to waive the fee entirely.
- For updateable fee types (origination fees and draw fees), select Update amount to change the fee amount instead of waiving it:
- In the update dialog, enter the new Fee amount.
- Confirm the update.
- If your company requires a Case ID, select a case from the Case ID dropdown.
Waived fees are removed from the loan balance. Updated fees reflect the new amount immediately.
| Field | Description | Required | Values / Format |
|---|---|---|---|
| Applicable to | Filters the fee list by the line of credit, all draws, or a specific draw. Only shown for LOC loans. | Conditional | Select: Line of credit only, Line of credit and draws, or a specific draw |
| Fee selection | The fee to waive or update. Select from the fee list. | Yes | Fee list |
| Fee amount | The new fee amount. Only shown in the update dialog for updateable fee types (origination fees and draw fees). | Conditional | Currency |
| Case ID | The case associated with this action. | Conditional | Select from open cases. Required when forceCaseIdOnAgentActions is enabled. |