# Monitor queues

The Queues page shows real-time statistics for each task queue in your system. Use it to assess workload distribution, identify bottlenecks, and spot queues with aging tasks.

**Availability:** All clients
**Required permissions:** `managerdashboard:read` (to access)

## View queue statistics

From the [Manager Dashboard](/servicing-operations/agent-portal-crm/crm-manager-overview) sidebar, select **Queues**. The page displays a table with one row per task queue.

| Column | Description |
|  --- | --- |
| **Queue** | The name of the task queue. |
| **Pending** | The number of tasks waiting to be assigned to an agent. |
| **Reserved** | The number of tasks currently reserved for an agent (offered but not yet accepted). |
| **Accepted** | The number of tasks that have been accepted by an agent and are in progress. |
| **Tasks completed today** | The number of tasks completed in this queue today. |
| **Oldest pending task** | The age of the oldest task still waiting in the queue. Helps identify backlogs. |


Select the column management icon to show, hide, or reorder columns.

## Sort queues

Select any column header to sort the table by that column. Select the same header again to reverse the sort direction. Sorting by **Oldest pending task** helps you quickly identify which queues have the most aging work.

**Note:** The Queues page is a read-only monitoring view. Queue configuration and task routing rules are managed through admin settings, not from this page.

## Related pages

- [Manager Dashboard](/servicing-operations/agent-portal-crm/crm-manager-overview)
- [Monitor uncompleted tasks](/servicing-operations/agent-portal-crm/crm-manager-tasks)
- [Monitor agent availability](/servicing-operations/agent-portal-crm/crm-manager-agents)