The Queues page shows real-time statistics for each task queue in your system. Use it to assess workload distribution, identify bottlenecks, and spot queues with aging tasks.
Availability: All clients Required permissions: managerdashboard:read (to access)
From the Manager Dashboard sidebar, select Queues. The page displays a table with one row per task queue.
| Column | Description |
|---|---|
| Queue | The name of the task queue. |
| Pending | The number of tasks waiting to be assigned to an agent. |
| Reserved | The number of tasks currently reserved for an agent (offered but not yet accepted). |
| Accepted | The number of tasks that have been accepted by an agent and are in progress. |
| Tasks completed today | The number of tasks completed in this queue today. |
| Oldest pending task | The age of the oldest task still waiting in the queue. Helps identify backlogs. |
Select the column management icon to show, hide, or reorder columns.
Select any column header to sort the table by that column. Select the same header again to reverse the sort direction. Sorting by Oldest pending task helps you quickly identify which queues have the most aging work.
Note: The Queues page is a read-only monitoring view. Queue configuration and task routing rules are managed through admin settings, not from this page.