Your loan's detail screen in the Borrower Portal shows you the loan's header, a payment status line, and three tabs: Activity, Summary, and Documents. What appears depends on the loan's type and status and on the lender's portal settings.
- Portal: Borrower Portal. Agents open the same screen for a borrower from the Agent Portal.
- Role: A borrower signed in to the Borrower Portal.
- Permissions: An options-menu item that needs a permission appears only when the borrower holds it. The options table lists each one.
- Lender settings: The lender can hide individual options-menu items and individual Summary sections.
- Status: Available to borrowers of lenders that use the Borrower Portal.
- Most options and every payment message depend on the loan's status. The tables below give each condition.
Select the loan's card on the loans list. The screen opens on the Activity tab.
The header shows the loan's ID, its name, an autopay control, and the options menu.
| Field | Description |
|---|---|
| {Loan type name} ID | The loan's ID, labeled with the loan type's display name in capitals, for example PERSONAL LOAN ID. Without a display name, the label is ACCOUNT ID. |
| Loan name | The borrower's nickname for the loan, or the loan type's display name if there is no nickname. |
| Autopay on or Enable Autopay | Opens the autopay screen. Autopay on shows while autopay is on, in green while the loan is active. The control is unavailable when the loan isn't active. |
| Autopay on or Autopay off, as text | Replaces the autopay control when the lender hides Manage Autopay or the loan is with a collection agency. It can't be selected. |
| {Loan type name} options | Opens the options menu. |
| Make payment and Draw funds | Buttons above the tabs. Make payment shows while the loan is active or accelerated. Draw funds shows on an active line of credit. The lender's settings can hide either, except that a Peach setting can keep Draw funds showing. Neither shows while the loan is with a collection agency. |
Below the header, one line sums up what the loan owes next or where it stands. The screen shows the first message in this table whose condition the loan meets.
| Condition | Message |
|---|---|
| Active installment loan with nothing left to pay and no remaining due dates, and a payment still pending | "No payment is due, last payment processing" |
| Active loan with nothing left to pay and no remaining due dates | "No payment is due" |
| Active loan with an overdue amount, on any loan type | "Overdue: {amount} is due immediately", in red |
| Active line of credit whose next due period has a statement, with autopay on and a payment scheduled | "Autopay scheduled: {amount} is due on {date}" |
| Active line of credit whose next due period has a statement and an amount still owed | "Payment of {amount} is due on {date}" |
| Any other active line of credit | "Current balance {amount}", followed by ", next due date on {date}" when there is a next due date |
| Active installment loan with autopay on | "Autopay scheduled: {amount} is due on {date}", or "Autopay scheduled: {amount} today". Nothing shows if no autopay payment is scheduled. |
| Active installment loan with autopay off | "Payment of {amount} is due on {date}", or "Payment of {amount} is due Today" |
| Accelerated loan | "Accelerated: {amount} is due immediately" |
| Paid-off loan | "Account has been paid off." |
| Charged-off loan | "Account has been charged off." |
| Canceled loan | "Account has been canceled." |
| Originated loan that hasn't started | "Account has been originated but not started." |
| Declined loan | "Account has been declined." |
| Frozen loan | "Account has been frozen." |
When the loan is with a collection agency, a warning banner appears under the loan's name. It says the account has been transferred to a debt collection agency and gives the agency's legal name, phone number, email address, and mailing address. While the banner shows, you can't make a payment or change autopay. The header table and the options table give the details.
Select {Loan type name} options in the header, for example Personal Loan options. Without a display name, it reads Account options.
Select an option to open it. To narrow the list, type in the search field at the top of the menu. On a narrow screen, options that don't match disappear. On a wider screen, they're greyed out. Unavailable options are also greyed out, and the menu doesn't say why.
The menu lists these options, in this order:
| Option | Shown when | Available when | Covered in |
|---|---|---|---|
| Draw funds | The loan is a line of credit and the borrower holds draw.purchase:create | The loan is active | Loan options |
| Change due date | The borrower holds due.date:update | The loan is active | Loan options |
| Manage Autopay | The borrower holds autopay:update | The loan is active and not with a collection agency | Payments |
| Manage payment methods | The borrower holds payment.instrument:list | Always | Payments |
| Make payment | Always | The loan is active or accelerated, and not with a collection agency | Payments |
| Change nickname | The borrower holds loan:update | Always | Loan options |
| Get payoff statement | Always | The loan is active, accelerated, or charged off | Loan options |
The Activity tab lists the loan's events by date, oldest first, with one card per date. Entries include the loan's start, due dates, scheduled autopay payments, payments, refunds, purchases, statements, fees, and status changes such as acceleration, charge-off, and payoff.
Each entry shows a title that names the event and its status, such as Autopay scheduled, and an amount where one applies. A negative amount starts with a minus sign, and some amounts show in green.
An entry with more detail shows an arrow on the right. Select the entry to expand it. A payment shows its Payment method and Payment ID.
Known limitation: only a line of credit's Activity tab has a search. It searches by words, time period, activity type, and amount range. An installment loan's activity can't be searched or filtered.
You can cancel a payment that is still scheduled and dated after today. Both its display date and its effective date must be after today.
On the Activity tab, select the scheduled payment to expand it.
Select Cancel. A Cancel payment dialog asks "Are you sure you want to cancel this payment?"
Select Yes. No closes the dialog and keeps the payment.
An installment loan's Summary tab shows these sections, in this order. The merchant, promotions, and card sections appear only when the loan has them.
| Section | What it shows |
|---|---|
| Summary | A progress bar with PAID, the total the borrower has paid, and REMAINING, what they're projected to pay if they keep making on-time payments. Below the bar are these rows, in order: Principal Paid; Interest And Fees Paid; Advanced Amount, if the loan has advances; Refunded Amount, if the loan has refunds, not counting canceled refunds; Remaining Due Dates and Projected Payoff Date, while the loan is active; Credit Balance, if it isn't zero; Reimbursed Amount, if it isn't zero. A declined loan shows "Loan has been declined." in place of the bar and the rows. |
| Merchant Details | The merchant's Name, Address, Department/contact name, Phone, and Email. When the merchant has a business type, the heading names it in place of "Merchant". |
| Promotions | The loan's active promotions, then past ones that were canceled or exercised. Each shows its status: Active, Exercised, Expired, Disqualified, Opted out, or Canceled. |
| Virtual Card or Credit Card | Details of each card on the loan. |
| Terms | Headed with the loan's name, for example "Personal Loan Terms". It lists, in order: Amount Financed; Down Payment; the origination fee, under the lender's name for it (Origination Fee by default); Other Fees; Total Interest; APR, with Show Interest Rates; Total Of Payments; and any co-borrower or co-signer. |
Remaining Due Dates counts the loan's regular payment due dates from today through the projected payoff date. It leaves out due dates that have passed, including overdue ones. It also leaves out today's due date if it's paid. It leaves out the first due date on the loan's current payment schedule, too, if the borrower paid it before it came due. If there's no projected payoff date, the count is 0.
For example, a loan has monthly due dates on the 15th from February 15, 2027, and a projected payoff date of December 15, 2027. On June 10, 2027, its Remaining Due Dates is 7: June 15 through December 15.
A later due date that the borrower has paid ahead still counts until that date arrives.
"Today" is today's date in the lender's time zone.
A line of credit's Summary tab shows these sections, in this order. Hiding the terms also hides the cards.
| Section | What it shows |
|---|---|
| Summary | A bar, then Available Credit and Current Balance. Credit Balance and Over Limit Amount appear when they're above zero. A declined loan shows "Loan has been declined." in their place. |
| Merchant Details | The same section as on an installment loan. |
| Promotions | The same section as on an installment loan. |
| Balances Details | One row per active, frozen, accelerated, or charged-off draw, other than migration draws, with Balance Type (the draw's name), APR, and Balance. The section doesn't appear when there are no such draws. |
| {Loan type name} Terms | Current credit limit, the origination fee under the lender's name for it (Origination Fee by default), APR, and any co-borrower or co-signer. A variable APR shows as a range followed by "(Variable rate)". |
| Virtual Card or Credit Card | Details of each card on the line of credit. |
Select Documents. Each document is named by its description, or else by its type or file name.
Select View to open the document in a new browser tab, or Download to save it to your device.
Where the loan type has statements turned on, a Statements section follows the documents, with the same View and Download actions.
If you open this screen as an agent from the Agent Portal, you can also see:
- the loan's labels under its name
- a set of agent tools in the options menu
- archived documents, behind View archived documents
- a Mail action on statements
Viewing the screen changes nothing. After you confirm a cancellation, the dialog closes and the Activity tab reloads the loan's payments.
- Make a payment, Manage Autopay, and payment methods — The payment and autopay tools in the options menu.
- Change due date, Draw funds, payoff statement, and nickname — The other options-menu tools and when each one is available.
- Navigate the CRM — How agents open this screen for a borrower from the Agent Portal.